Solutions Consultant
Austin, Texas, United States
•Presented tailored Microsoft Dynamics Cloud, CRM, and Student Information System SaaS product demonstrations at customer sites, conferences, and virtually, contributing to deals totaling $20MM+ ARR•Managed and provided analytical/live support through customer discovery calls, RFP support, and extensive follow up to uncover SMB/Enterprise customer needs, which transformed into tailored demonstrations•Sought out, created, and led a customer case study program to better tell the customer story, which aided in closing future sales opportunities•Proactively led customer check-ins as the liaison between Product/Marketing/CS teams, which resulted in the delivery of numerous product enhancements and a 97% customer satisfaction rating•Cultivated genuine relationships and led discussions with 100+ C-suite executives and decision makers; serving as the trusted advisor and consultant, helping to educate customers and drive sustained growth