Danny Leclair Email & Phone Number

Thousand Oaks, Ca, Us

Moorpark, California, United States

Camarillo, California

Major Responsibilities;I am overseeing all hardware and software maintenance renewals by trackingcosts for Finance while monitoring over 300 devices on network for 125employees.Epicor ERP Version 9.05.702A System Administrator; control upgrade ofnetwork switch infrastructure to 10 GB backbone with 1 GB to endpoints.I spearhead MPS program for all desktop printers. Implement KPIs for ITDepartment for Anti-Virus and Patching Compliance as well as direct EngineSIEM for Cyber-Security / Event tracking by separating outdated ToshibaPhone System with Avaya IP Office with Voicemail Pro.I am formulating company Wide Policies including Guest Wireless Access,Mobile Device Acceptable Use, MDM, and PC Refresh.Key Deliverables;• Developed Microsoft Power Apps for Quality Department and Operations.• Migrated from Exchange 2013 to Office 365; substituted non-supported,poorly configured "Zero Clients" for Production personnel with Intel NUCdesktops gaining a performance increase of more than 10X instantly.• Updated 20-year-old Multi-Function Printers with newer, more efficientmodels; deployed MS Intune MDM for personal devices and ConnectWise Automatefor Remote Control, Patch Management, and Script Deployment.

Simi Valley Ca

Major Responsibilities;I have served as Technical Lead of successful Epicor 9.0 implementation inrecord time while composing inception to go-live in less than 6 months andsuccessfully negotiated contract terms and SLA for an ITAR-Compliant Cloudpartner hosting Epicor 9.0 ERP software.I was streamlining operations efficiencies by employing MAAS360 for & "BringYour Own Device", to facilitate corporate emails to appear on employees'personal mobile devices.I have performed weekly system security audits of servers, firewall, andWireless Access Points, and initiate monthly security & 3rd party patchupdates with anti-virus compliance audits for all workstations and servers.I was coordinating functional and technologically sound environmentscovering plants, warehouses, bins, employees, users, user security, and menusecurity.Key Deliverables;• Deployed SMEs for creation of Work Instructions to effectively trainemployees.• Researched, identified, and negotiated $50K worth of hardware and softwarefrom three vendors.• Articulated new employee procedures for account creation, workstationsetup, and deployment.• Improved rating by 95% / higher for anti-virus and security patchcompliance for 12 consecutive months.• Ensured a lean program implementation using 5S for company's shippingdepartment & IT server room.

Greater Los Angeles Area

Configured and installed all hardware and software, created a 5S process for installation of all hardware and network cables, and coordinated the installation of network drops within 3 buildings on campus.• Monitored workstation lifecycle through multiple steps from initial lease retrieval, configuration, deployment, and end-of-life machine swap out with data migration and program installation.• Created procedure documentation allowing multiple company locations to implement the same technology.• Recognized as Western Zone Windows 7 SME and IT Project Lead responsible for training employees on new encryption methods and local/network installs.• Successfully eliminated late fees on equipment returns by establishing best practices for Zone.• Selected to oversee division’s hardware budget covering computers, monitors, hand and desktop scanners, and thermal label printers; accurate projections and careful negotiations resulted in a 20% cost savings.• Cleared out a 3-month backlog, bringing projects to current status within first 45 days of employment.

Resolved all Tier I hardware, software, and printer trouble tickets for office while using remote software to assist 4 other regions.Additionally responsibilities included:• Re-imaged PC’s and Laptops using Novell Imaging Services• Assisted in cabling project of routers in TelcoCloset using Cat 5e cables• Resolved Tier II issues as needed and performed effective research and troubleshooting• Assisted in VPN maintenance for telecommuting users• Issued, maintained and troubleshot BlackBerry cell phones for entire department• Troubleshot all analog and digital land-line issues with users and set up new lines/moves » Recognized for regularly closing a high volume of trouble tickets and consistently ranking high for IT Technician customer service performance.

Sacramento, Ca

Responsible for posting all incoming wage garnishment and levy payments to associated files. • Pulled expired writs to be prepared to be sent back to courts and disbursed checks to vendors for payments.• Selected to train new employees on department accounting procedures.• Originally hired into Account Clerk I position in November, 2007; quickly promoted to Account Clerk II due to excellent performance.

Originated mortgage applications for clients via online lead generation.• Worked with Processors to streamline partnerships, and established positive relationships with realtors and banks for in order to cultivate referrals.

Provided front-end operations assistance and worked directly with customers to provide exceptional service. • Acted as Regional Assistant Manager to fill void when position was vacant; granted access to vault within branch.• Executed quarterly funding of $1-$2M in mortgage loans compared to the regional average at the time of $400K. Additionally achieved 300% of sales goals for 4 consecutive quarters.