Reviewing business requirements, user stories, UX/UI and end-to-end architecture to provide best-in-class solutions for the Barclays App.Running, and supporting Scrum stand-ups and working groups with testers, developers, delivery managers and release managers.Leading the Governance process following ITIL and Cobit standards.Created a TV channel for the Barclays FinTech team and interviewed experts from all across the software development lifecycle. Using Confluence and Jira to document solution designs and work instructions for future reference.

Working in the Lending Operations function of Barclays UK. Consulting senior leaders on staff learning and performance analytics to identify skills, knowledge, and behaviour gaps for improvement. Designing training programmes for new intakes with accelerated learning principles to provide a rapid upskill and minimise productivity drain. Launched focus groups to communicate with existing staff and collaborate with them on performance areas to improve future training and e-learning. Built a Microsoft SharePoint team site from scratch to house a Learning Hub and LNA submission form that now reduces the time of learning requests by 2 hours.Developing E-Learning for underwriters to familiarise them with their role using a dummy system.Running projects sitewide to improve colleague engagement through communications, events, training, and coaching. Providing coaching to lower and higher performers for greater role effectiveness.

Managed branches in Manchester and Salford to an outstanding degree of quality cash control, staff performance, and new business generation.Conducted staff appraisals, performance management, and personal development. Delivered superior-service workshops to senior key stakeholders in the North Region which boosted NPS in various branches across the North Region to +100.Led the Personal Banker team to a significant performance increase of 50% year on year.Led a project to improve the service of branches using 5 Star Ambassadors to promote exceptional service within the branch network which pushed NPS above +50 over a year. Governed robust controls and created safeguards to ensure staff and customer wellbeing. Rose quickly through 3 roles in the branch on a Fast Track to Leadership after being chosen out of 5000 applicants to take part in the first-degree apprenticeship collaboration between Barclays and the CMI.Achieved the highest degree classification in my cohort and was awarded a Platinum Award by Barclays and Apprentice of the Year by the CMI.

Launched a new training programme and performance academy in the Mortgage Department and upskilled 50 new staff. Coached and trained new staff to a high level of competency with telephony skills to regulatory requirements.Developed leadership skills by running focused team meetings to drive performance.Designed workbooks and documents to contribute to the learning of the staff and to ensure that all training and coaching was retained after graduation.

Negotiated repayment schedules with customers. Provided exceptional customer service to clients in vulnerable situations. Managed time effectively to reduce the impairment of the business and increased cost-savings.

Assisting Premier clients with queries relating to their bank accounts. Up selling saving, lending, and insurance products to meet sales targets.

A revolutionary training and coaching provider that fuses communication techniques from the worlds of acting, public speaking, and therapy.Immersive workshops involve leadership training, communication, and creative problem-solving.

I help individuals and leaders to improve their presentation, persuasion, and storytelling skills through training workshops and coaching.

Designing and delivering several workshops to develop the public speaking skills of young carers, and graduate advisors who work with young carers, NCOP, LAC, and disengaged children from disadvantaged backgrounds. Workshops involve public speaking, acting, and therapeutic techniques with classes of up to 25 candidates. Motivational speeches also delivered during times of increased stress and urgency such as exam periods.