Danny Tran Email & Phone Number

Vancouver, British Columbia, Canada

Ho Chi Minh City Metropolitan Area

RESPONSIBILITIES• Technical support Tier 2• Provided any technical support for the whole country• Worked with the Regional team (Tier 1 and Tier 0) in order to provide incident solutions for Customers.

Ho Chi Minh City, Vietnam

RESPONSIBILITIES• Pre/post-sales engineer role responsibilities• Provided product training for members from other teams• Built the client tracking system to maintain an exceptional record of client satisfaction and retention.• Project management in terms of technical delivery• Assisted marketing team in building marketing materials• 20% post-sales implementation and technical tier 2 support• 40% pre-sales solution design and solution consulting.• 30% product education for sales and staff• 10% support marketing teamACHIEVEMENTS:• Canon Asia Elite Solutions Consultant award in 2017. • Doubled sales revenue of Solutions and peaked at 154.000 USD in 2019.• Typical projects:• The Grand Ho Tram (2017): A Casino and Resort project of Asian Coast Development Ltd, managed by MGM Resorts International.• Hoiana (2019): The most prominent resort and casino complex in Vietnam.• HD Bank (2018): One of the 500 Asia Pacific strongest banks (Asia Banker 500)• Techcombank (2019): Top 5 Vietnam banks by market capitalization.

Ho Chi Minh City Metropolitan Area

RESPONSIBILITIES:• Addressed customer pain points and ensured suitable customer environments (based on Cost, Security, Productivity, and Environmental Impact) to design appropriate solutions.• Delivered compelling presentations about solutions to customers.• Excellent presentation and demonstration skills along with trials, proofs-of-concept, and whiteboard discussions.• Designed supporting documents: Marketing materials, site-survey form, information-collection forms, Technical Proposals, User guide, etc.• Configured, troubleshoot, maintained systems, and provided consistent technical support.• Worked with the regional team to find solutions for unsolved issues. • 40% pre-sales solution designing and customer consulting.• 40% post-sales implementation and client support.• 20% Product training for the Direct Sales team.ACHIEVEMENTS:• Typical projects:• WPP Vietnam group (GroupM) (2014) • Heineken Vietnam (2015)

Hanoi, Hanoi, Vietnam

RESPONSIBILITIES:• Provided technical support to more than 400 employees in the main office and 15 individual stores in Hanoi.• Communicated with both technical and non-technical users. • Dealt with frustrated users, especially Ubuntu users.• Troubleshooting hardware, software, and network-related issues.• Made documentation for common issues and additional instructions for the Helpdesk team and Users.

Master Of Cybersecurity, Information Technology

Bachelor Of Technology - Btech, Information Technology