IT Support Specialist for a fast-paced, corporate office. Setup for computers, mobile devices, VoIP phones, Xerox MFP devices and Bluejeans/WebEx conference meetings with Montreal and Vancouver. Onboarding, monitoring, diagnosing and resolve issues in a timely manner utilizing a variety of resources from my technical experience, consulting with other teams to working with software vendors and/or researching solutions online. Responsible for up to Mac OS 10.12, Windows 7/10, iOS troubleshooting, configuration, installation and maintenance. Casper imaging Macs.Support for Adobe Creative Cloud, MS Office. Troubleshoot/setup mobile devices like iPhones, Android devices. Hardware requiring servicing is escalated to vendor. Manage and track support issues using a Help Desk ticketing system.Setup desk phones and perform imaging for a variety of Macs, Windows laptops and desktops.Solutions are promptly addressed by priority either in person or remotely.Create process and new hire technical onboarding documentation.

Responsibilities include support for computers, mobile devices, VoIP phones, AV/boardroom and copiers in a fast-paced, corporate environment. Monitoring, diagnosing and resolve issues in a timely manner utilizing a variety of resources from my technical experience, to working with software vendors and/or researching solutions online. Responsible for up to Mac OS 10.12, Windows 7, iOS troubleshooting, imaging, configuration, BitLocker encryption, installation and maintenance. Support for Adobe Creative Cloud, MS Office, Suitcase Fusion 6 and other applications. Troubleshoot/setup mobile devices like iPhones, Android devices. Hardware requiring servicing is escalated to vendor. Manage and track support issues using a Help Desk ticketing system.Create Active Directory accounts for new hires, boarding, setup ShoreTel desk phones and perform extensive imaging of a variety of Mac, Windows laptops and desktops.Solutions are promptly addressed by priority either in person or remotely.Create process documentation.

Provide 2nd level, Systems Support in a busy Marketing and Communications organization for a wide range of Windows, Mac and iOS users.Morning checklist of datacenter equipment and all boardroom status displays.Create AD user accounts, imaging, desktop and laptop computers using JAMF Casper Suite and Windows System Image and setup of Cisco phones.Troubleshoot network and printer issues.Deal with vendors to facilitate the servicing of hardware.Support is conducted ether remotely or in person. Requests are logged and tracked using a ticketing/management system.Update assigned hardware and software assets in an inventory database. Processes and procedures are updated in an IT user manual.Create guest wireless accounts.

Responsibilities included support for Mac, Windows, video production and research in an enterprise environment. Worked with multiple stakeholders such as designers, web developers, editors and vendors. Resolved issues in a timely manner utilizing a variety of resources from my technical experience, to working with software vendors and/or researching solutions online.Took initiative and developed a solution to save 15 hours/mo. by automating image format conversion for users via centralized hot folders.Created a more efficient searchable database for 20 TB of live/archived digital assets resulting in improved user workflow.Saved 40% off the lease cost for Canon multi-function printer with vendor negotiations. Supported/configured Canon, Xerox proofing printers and worked with vendors to facilitate servicing.Resolved issue with vendor email scripting tool for an archiving project. Script failed at automating fields. I sourced Apple script developer and tested a working solution.Provided vendors, authors and contractors with FTP and PDF phone support.Batch transcoded print-friendly product to a web compatible format. Batch converted image thumbnails for various online specifications ahead of schedule.Setup conference room resources for meetings and presentations. Restored user server data using Shadow Copy backup system.Compiled departmental CAPEX/OPEX hardware and software requirements for annual budget. Procured equipment and consumables from vendors.Tested and imaged computers, working closely with users during transition. Completed ahead of schedule.Trans-coded 250 videos/mo. in-house for integration with online products. Facilitated batch video content to vendor for captioning/transcripts. Created videos for seminars, town halls, promos and pilot projects from pre to post production. Combining content angles from handheld and one stationary camera.Evaluated, researched new technologies and kept team and management informed.