Raul Dan Email & Phone Number

• Install customer support scripts patches, bootstraps and QA/Preproduction/Production patches (configuration, release, wireless) on request.• Data corrections.• Specific tasks execution, requested by other MSYS departments or by customers.• Provide required support effectively and according to the level of impact on business, priority and SLAS.• Batch procedures scheduling on production, preproduction and QA servers using specific tools (Control-M Workload Automation, IBM Tivoli Workload Scheduler).• Problem and incident/defects management using Jira Software.• Install patches in production environment and checking the possible errors that can appear after• Offer application support for third parties.• Monitor production and test environments and data transfer between production systems and or test systems.• Patches preparation and installation for improvements and upgrades added to the business applications.

• Provide technical expertise and assistance to team members.• Participate in projects and manage projects, responsible for operational planning.• Administration of Oracle Databases (ver.11G) in 10 countries (configure, backup, recovery and security).• Preventing and debugging possible errors at Oracle database side.• Implement and monitor alerts in Check Mk.• Create and manage technical documentation.• Windows OS administration and support.• Patches preparation and installation for improvements and upgrades added to the business applications.• Schedule jobs for daily business using BMC Control-M.• Monitor production and test environments and data transfer between production systems and or test systems.

Responsibilities:-To administrate the Metro Group core business application using specific monitoring tools.-The First Level Support for the customers from 16 countries.-To handle and solve application errors.-To proceed with software preparation and installation.-The execution of data corrections-To create reports about application availability.-To assure quality and to maintain the current applications.