Raul Dan Email & Phone Number

• Install customer support scripts patches, bootstraps and QA/Preproduction/Production patches (configuration, release, wireless) on request.
• Data corrections.
• Specific tasks execution, requested by other MSYS departments or by customers.
• Provide required support effectively and according to the level of impact on business, priority and SLAS.
• Batch procedures scheduling on production, preproduction and QA servers using specific tools (Control-M Workload Automation, IBM Tivoli Workload Scheduler).
• Problem and incident/defects management using Jira Software.

• Provide technical expertise and assistance to team members.
• Participate in projects and manage projects, responsible for operational planning.
• Administration of Oracle Databases (ver.11G) in 10 countries (configure, backup, recovery and security).
• Preventing and debugging possible errors at Oracle database side.
• Implement and monitor alerts in Check Mk.
• Create and manage technical documentation.

Responsibilities:-To administrate the Metro Group core business application using specific monitoring tools.-The First Level Support for the customers from 16 countries.-To handle and solve application errors.-To proceed with software preparation and installation.-The execution of data corrections-To create reports about application availability.-To assure.