» Worked closely with the founding team to identify, define, prototype, and validate a new SaaS solution, ensuring it met the unique demands of the EdTech market.» Conducted extensive market research and competitive analysis to shape the product vision and strategy, positioning the solution for success.» Developed and tested prototypes to validate product-market fit, ensuring the solution addressed real-world needs and challenges.» Provided expert advice on product development processes, ensuring alignment with market requirements and company objectives.» Partnered with cross-functional teams to ensure seamless execution of product initiatives and go-to-market efforts, driving efficiency and innovation across the organization.

» Interviews and Analysis: Conducted thorough interviews and analyses of product management processes, team structures, and decision-making practices to identify strengths and areas for improvement.» Strategic Improvements: Identified and implemented opportunities to enhance the overall effectiveness of the product organization, ensuring alignment with business goals and market demands.» Team and Process Evaluation: Provided insightful guidance on evaluating and optimizing teams and processes, fostering a culture of continuous improvement and innovation.» Global Experience: Worked with global SaaS companies, bringing a diverse perspective and understanding of different markets and customer needs.

Spearheaded establishment of robust product management function aimed at enhancing organizational effectiveness and driving sustainable growth. Oversaw team of product managers, client support specialists, and business analysts and orchestrated strategic initiatives to accelerate company growth and bolster market presence.» Surpassed expectations by achieving 140% of planned growth (80% YoY increase) through meticulous planning and execution.» Launched new product offerings, ensuring market relevance and competitive advantage.» Stabilized existing solutions, enhanced user experiences, and fostered client satisfaction.» Played pivotal role in aligning cross-functional teams, fostering collaboration and driving organizational success.» Implemented best practices in SDLC to accelerate release cycles, reduce regressions, and ensure organization-wide readiness to capitalize on new capabilities.» Ensured client satisfaction through proactive client support and continuous improvement initiatives.» Implemented streamlined processes and leveraged data-driven insights to achieve operational efficiencies while maintaining high standards of quality and reliability.» Fostered culture of innovation and collaboration, driving cross-functional alignment and synergy.

Responsible for $100M K-12 Community Engagement Platform line of business, reaching 50% of U.S. public school districts and students. Orchestrated market and quantitative analysis and product strategy and planning for market-leading suite of technologies focused on communications in K-12 education market. Understood market and competitive environment, identified opportunities for competitive advantage, and collaborated cross-organizationally to define and launch products. Served on deal teams for both when Blackboard merged with Anthology in 2021 and then as Anthology’s K-12 Community Engagement Platform line was acquired by Finalsite in 2022.» Drove solution definition and superb go-to-market activities in support of meeting and exceeding revenue goals for products and services.» Maintained 95% customer satisfaction and retention goals.» Collaborated closely with executive leadership and cross-functional teams to ensure smooth M&A transition, minimizing disruption and maximizing value creation.» Used best practices to manage team of product managers and uncover complex market problems, create and maintain product roadmap, and prioritize and define requirements while guaranteeing best possible results.» Championed existing and new products across organization to promote innovation and record-breaking growth.» Collaborated with executive leadership to develop and validate key concepts, business plans, and financial models, greatly increasing probability of success in launching new solutions.» Prepared detailed, well-received proposals for potential projects and external sales presentations.» Collaborated with cross-functional teams to ensure seamless migration process for over 1,500 school district websites, minimizing disruption for end users while consolidating five products intoone

Managed full product lifecycle for rapidly growing SaaS business. Re-architected core application and successfully migrated 1,500+ accounts while maintaining industry-leading revenue retention and client satisfaction (95%+). Developed two new adjacent solutions to secure competitive position and accelerate revenue growth. Recognized for cross-functional collaboration, market and technology expertise, and pragmatic product management approach to quickly align and inspire teams todeliver customer-centric outcomes. Schoolwires was recognized by Inc. Magazine as one of America’s Fastest Growing Private Companies for nine consecutive years (2007-2015) before its successful exitthrough acquisition by Blackboard in May 2015.

Provided superior support to sales efforts by participating in online and on-site client presentations. Improved methods to hire, manage, and train sales engineers and product specialists to be client-facing product experts. Authored and delivered effective product training to sales representatives, leading to increased sales achievement. Maintained and customized Salesforce.com, Microsoft Dynamics CRM, Experlogix, TAS Dealmaker, and other software to support sales organization, including custom programming of mobile web apps

Innovated and managed strategic direction of company and operations, achieving growth under strict budgetary constraints. Designed and developed dynamic websites and applications for small businesses and received consistently outstanding reviews for results. Improved procedures to manage retail space providing Internet access and computer and cell phone sales and repair.

Provided highly reviewed on-site and remote hardware and software support for MICROS Point-of-Sale (POS) solutions. Integrated numerous solutions to improve efficiency in programming MICROS POS Systems and Crystal Reports. Improved on-site training and support for restaurant staff and management, greatly reducing training time and related administrative costs. Prioritized and responded to multiple trouble tickets for support requests while operating under strict deadlines and heavy workload. Delivered server-and application-related helpdesk support and training to internal and external clients.