SAAS Support for iVisitor (Visitor Management System) product for Veristream. Troubleshooting, training, and general support for all iVisitor product related issues. Consistently working with both external clients and internally with product development using systems such as ZenDesk, Salesforce, JIRA, Confluence and other methods. Remote troubleshooting of badge printers and other hardware as well as ACS integration with a variety of systems such as AMAG, CCure, TAC INET, and other systems, as well as traffic routing between adapters.

- 7 Year Federal Background Investigation (Cleared) (eQIP) *VA MBI Clearance*- Managed a SPOC Help Desk & Triage System- Replaced Workstations in a “Hot Swap” environment, performed imaging and replaced hardware as necessary- Telecom Deployment of over 300 mobile devices including MDM encryption and security monitoring software (AirWatch)- Field Operations project (Equipment Refresh) as required, including Networking and Escort duty.- Special Projects / Actions Items POC for 3 separate facilities- Active Directory Management, OU Management- Print Server Management- SCCM / Software Advertisement Installation Systems- VPN Configuration and troubleshooting including remote software (RDP, Dameware), Citrix and Java Troubleshooting

- Assisted in National Rollout of Geek Squad Online Support- Assisted in support of white label (discreet) third party tech support for multiple companies via Geek Squad, acting as their personal tech support with their labels.- Assisted in Geek Squad for Small Business remote technical and Phone Support for any/all applicable clients- Sold support plans and assisted with general Best Buy phone and virtual chat customer service issues, even if not Geek Squad related.- Performed remote software diagnostics and repairs, including malware removal, software installs, printer installation and troubleshooting, and related repairs.- Assisted with internal VPN client issues and troubleshooting for Best Buy employees, as well as other software issues.- Assisted in Active Directory / OU Management for several small business partners.- 95%+ NPS Score for 9 weeks consecutive. 90%+ at all other times.

Assisted in training new hires in new skillsets while nurturing existing skillsets.- Monitored weekly metrics and assisted in advising Agents on improving productivity around those metrics.- Maintained a #1 District ranking and top 100 company ranking for entirety of time in this role.- Assisted in daily functions such as client check-in and check-out, repair of software, malware removal, hardware diagnostics and replacement, customer service issues, driver and functionality issues, and client training.- Sold support plans and assisted with general Best Buy phone and counter customer service issues, even if not Geek Squad related.

- Monitored security cameras for any potential loss or safety issues- Assisted in customer service issues and identifying customers who need further assistance- Assisted in product placement, inventory management, warehouse organization and planogram systems- Assisted in daily security and safety inspections including fire alarms and emergency exits / maintenance hatches.- Worked directly with management to identify problem areas for coverage and high customer traffic areas to improve on securing potential sales identified from security cameras and footage.

- Acted as single point of contact for all possible customers in greater Orlando area.- Inspected properties and provided consultation on potential security equipment necessary to secure premises to the customer’s needs. - Completes sales transactions for offers presented to customers, scheduled installation times and returned back to personally monitor installations and ensure customer satisfaction on all orders processed.- Left company after they moved to a full commission compensation plan and removed all minimum pay guarantees, as I was putting in 60 hour weeks for non-guaranteed pay

- Performed load tests and electromagnetic weld tests on equipment used in offshore oil rigs and deep sea vessels- Created and supplied certification paperwork to purchase orders on certified equipment- Assisted in sales / contracts to new vendors looking to utilize our company for work- Assisted in creating and maintaining the company webpage at the behest of the company President- Assisted in all other requests including driving/transportation, cleaning, shop upkeep, warehouse storage for shackles and other small equipment, safety equipment upkeep, and other general maintenance tasks

- Assisted in training new hires in new skillsets while nurturing existing skillsets.- Monitored weekly metrics and assisted in advising Agents on improving productivity around those metrics.- Maintained a #1 District ranking and top 100 company ranking for entirety of time in this role.- Assisted in daily functions such as client check-in and check-out, repair of software, malware removal, hardware diagnostics and replacement, customer service issues, driver and functionality issues, and client training.- Sold support plans and assisted with general Best Buy phone and counter customer service issues, even if not Geek Squad related.

Hiring and Training of all new employees, staffing of each individual role of the restaurant, scheduling of staff on a bi-weekly basis. Assisting with work tasks to keep business moving on day to day basis. Assisting with food prep and baking as necessary to keep business moving on day to day basis. Money handling in ranges of $5000-$10000 USD on a daily basis. Ordering of product based on business metrics to meet client needs on a nightly basis (Produce/Meat/Bakery orders).