Dan Taylor Email and Phone Number
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Dan has over 40 years of corporate experience in P&L management, strategic planning, business process reengineering, and team leadership.Throughout his business careers at American Express, T-Mobile, Concur, and Guidacent a central theme has been driving excellence in service delivery, operations efficiency, and employee effectiveness. Dan thrives on helping organizations deliver extraordinary results in customer loyalty and profitability by rethinking business approaches.Specialties: Customer experience delivery; senior leadership coaching; strategic quality planning; business process redesign; quality assurance; program management.
Guidacent, Inc.
View- Website:
- guidacent.com
- Employees:
- 35
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Co-Founder & Board MemberGuidacent, Inc. 2011 - PresentGreater Seattle AreaGuidacent specializes in helping clients achieve improved business outcomes by providing scalable, measurable solutions to help your business elevate its operating posture and advance its competitive position for long-term success.We help our clients achieve exceptional results, create conditions for success, plan initiatives and lead efforts to achieving those outcomes. Our methodology to consulting and advisory support of your business operations is the core tenet behind how we help drive value to our clients.Simply put, we help you reach your summit of success.
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Senior Management ConsultantStrong-Bridge Consulting 2008 - 2011 -
Vice President, Client ServicesConcur 2004 - 2008Redmond, WaCreated the service infrastructure for the new subscription-based hosted services launched by the company. Responsible for leading the technical support operations and client development teams servicing Fortune 1000 and mid-size companies. -
Vice President, Customer CareT-Mobile 1999 - 2003Bellevue, WaLed the Operations transformation from a regional to a national wireless carrier. Created national Customer Care and Credit Operations organization and directed the activities of 7000 employees across 10 call centers. -
Vice President & General Manager, Corporate Purchasing CardAmerican Express 1997 - 1999Phoenix, AzLed the design and launch of a new purchasing card product line for Fortune 2000 companies and the U.S. Federal Government Corporate Card & Travel program. -
Vice President, Corporate Card OperationsAmerican Express 1991 - 1997Phoenix, AzServed in various executive roles managing U.S. corporate card products and consumer claims processing services with an operating budget of $22 million and 430 associates.
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Vice President, Operations & SystemsAmerican Express 1987 - 1991Canada, New York Global OpsLed operations conversion and U.S. systems migration for the startup of the Canadian Bank entity and managed a $56 million budget and staff of 950.Conducted reengineering studies and designed new global Financial Capture, Billing, and Customer Claims processing system for the Credit Card Division.
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Vice President, Operations & SystemsAmerican Express 1982 - 1987Miami, FlDirected all operations and business systems personnel supporting Card, Travel, and Travelers Cheque products and services in Mexico, Argentina, Brazil, Venezuela, and the Caribbean.
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Director, Worldwide Quality Assurance & Credit ControlAmerican Express 1979 - 1982New York, NyLed the global rollout of the company's first Quality Assurance program for the Credit Card Division and conducted Credit Operations audits in the U.S. & Canada.
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Frequently Asked Questions about Dan Taylor
What company does Dan Taylor work for?
Dan Taylor works for Guidacent, Inc.
What is Dan Taylor's role at the current company?
Dan Taylor's current role is Senior Business & Operations Executive.
What is Dan Taylor's email address?
Dan Taylor's email address is da****@****ent.com
What is Dan Taylor's direct phone number?
Dan Taylor's direct phone number is +120638*****
What schools did Dan Taylor attend?
Dan Taylor attended Harvard University.
What skills is Dan Taylor known for?
Dan Taylor has skills like Program Management, Leadership, Crm, Management, Strategy, Management Consulting, Product Management, Strategic Planning, Business Process, Cross Functional Team Leadership, Business Strategy, Process Improvement.
Who are Dan Taylor's colleagues?
Dan Taylor's colleagues are Catherine Deis, Zen Mcmanus, Robert Vandersluis, Nicolas Ohannesian, Riley Thames, Jill Castillo, Daniel Nguyen.
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Dan Taylor
Jacksonville, Fl11yahoo.com, juno.com, comcast.net, hotmail.com, yahoo.com, citigroup.com, citi.com, citigroup.com, gmail.com, ibm.com, microsoft.com4 +141676XXXXX
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Dan Taylor
Greater Philadelphia -
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Dan Taylor
Washington, Dc4gmail.com, facebook.com, google.com, google.com9 +120283XXXXX
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Dan Taylor
Franklin, Oh2sbcglobal.net, lakeviewfarms.com6 +185936XXXXX
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