Nicolas Ohannesian Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

• Helped close internal technology debt gaps building dataflows (leveraging Microsoft's Logic Apps, Power Query, Power Automate, Power BI, Dataverse, etc) and delivery roadmap views bringing visibility of the engineering technology portfolio to the greater organization and executive leadership. Tied backlog data with employee data to build dashboards informing the group on labor spend breakdowns for every workstream in the organization. Worked with product/Scrum teams to set agile engineering… Show more • Helped close internal technology debt gaps building dataflows (leveraging Microsoft's Logic Apps, Power Query, Power Automate, Power BI, Dataverse, etc) and delivery roadmap views bringing visibility of the engineering technology portfolio to the greater organization and executive leadership. Tied backlog data with employee data to build dashboards informing the group on labor spend breakdowns for every workstream in the organization. Worked with product/Scrum teams to set agile engineering standards across the organization, closely following Scrum methodologies. • Coordinated prototype project to replace aging kiosks used at airport terminals with modern easy to use, accessible, and mobile friendly tablets to two new airports, streamlining the check-in process for guests and providing our UX team with valuable data to enhance and refine future iterations of the prototype system. Show less

Greater Seattle Area

• Directed Nordstrom's Supply Chain Analytics team coming from no methodology into adopting Agile and relevant tools into every-day work, providing management with a clearer understanding of upcoming work, deliverables, timelines, and resource availability.• Integrated several management tools to organize the team's work, including Jira for backlog management, Confluence for documentation, and Smartsheet for short-term project tracking. Leveraging these platforms, coached the team on… Show more • Directed Nordstrom's Supply Chain Analytics team coming from no methodology into adopting Agile and relevant tools into every-day work, providing management with a clearer understanding of upcoming work, deliverables, timelines, and resource availability.• Integrated several management tools to organize the team's work, including Jira for backlog management, Confluence for documentation, and Smartsheet for short-term project tracking. Leveraging these platforms, coached the team on requirements gathering, breakdown of work to clear epics, user stories, and tasks, documentation of said work, and all Scrum related activities, providing them with a regular cadence and best practices to do their best work.• Synchronized Nordstrom's Supply Chain holiday coordination, running daily leadership conversations, making prompt decisions on process changes, and analyzing data for optimization of the network, bringing the customer experience during Nordstrom's holiday sales to a resounding success.• With urgent shifts in customer needs from the COVID-19 store shut-downs, jumped into leveraging Nordstrom's warehouse data and gathering requirements from internal teams to understand new focus areas around online transactions. Worked with designers and data engineers to implement dashboards (from wireframe to delivery), disclosing meaningful insights for the supply chain group, and allowing the company to persevere during the crisis. Show less

Redmond, Wa

• Lead conversion of network group: an international, 160-person, ITIL based organization into agile. Collaborated with leadership and external organizations to set our best practices for continuous delivery (DevOps) and all scrum related activities (such as planning, backlog maintenance, resource allocation, and sprint execution). Single threaded owner for defining and implementing new development operation structure with 100% adoption within one year.• On-boarded Microsoft’s new in-house… Show more • Lead conversion of network group: an international, 160-person, ITIL based organization into agile. Collaborated with leadership and external organizations to set our best practices for continuous delivery (DevOps) and all scrum related activities (such as planning, backlog maintenance, resource allocation, and sprint execution). Single threaded owner for defining and implementing new development operation structure with 100% adoption within one year.• On-boarded Microsoft’s new in-house incident management tool for the organization: analyzed gaps with the previous platform, managed building of the data pipeline, and educated the organization on utilizing the new tool; impacting a footprint of 500+ sites worldwide with 50%+ reduction time in incident response.• Analyzed network traffic of hundreds of different Microsoft sites in order to prioritize global updates and optimize network costs in relation to employee productivity. Executed strategy with global teams to minimize congestion, increase reliability, and decrease costs of a prioritized cohort of 74 sites within 6 months.• Mentored interns and new college hires through our college hire program and LGBTQ resource group, giving group talks and one on one guidance, 100% of 1:1 mentees landed and accepted full time positions. Show less

Redmond, Wa

• Product owner/Scrum master: drove team of software engineers, data scientists, and designers developing IoT for the Microsoft offices. Integrated internal systems, wireless sensors, Azure IoT, Azure Machine Learning with web and mobile apps with the goal of employee wellness/productivity. Deployed to two on-campus sites, streamlining deployment efficiency (physical and software), and focusing future implementations on customer insights from daily usage.• Prototyped/led development for… Show more • Product owner/Scrum master: drove team of software engineers, data scientists, and designers developing IoT for the Microsoft offices. Integrated internal systems, wireless sensors, Azure IoT, Azure Machine Learning with web and mobile apps with the goal of employee wellness/productivity. Deployed to two on-campus sites, streamlining deployment efficiency (physical and software), and focusing future implementations on customer insights from daily usage.• Prototyped/led development for meeting automation solution leveraging BTLE, Office, Skype, and Exchange, bringing the time from meeting attendance to meeting start time to zero.• Evangelized WP&I team work through conferences, organization-wide meetings, and team-generated promotional videos. Worked directly with internal customers to translate requirements into fixes, features, and new projects generating more corporate sponsorship for our projects.• Designed an expansion for Outlook in the company hack-a-thon to address some common complaints around threads, recurring meetings, and attachments. Achieved second place award in category and passed off work to Outlook team backlog for feature creation. Show less

Redmond, Wa

• Researched new state configuration technologies to be adopted by our deployments. Developed software deployment automation using PowerShell, C#, and TFS, lowering deployment times by 30%.• Developed PowerBI dashboard showcasing to leadership advantages of the newly automated vs historical deployments and getting their buy in for new deployment technologies.

Fargo, North Dakota Area

• Created internal tool for developers to store application configuration settings on the cloud, following the waterfall development process, completing documentation, and reporting on project to stakeholders.• Developed POC Windows Phone app, achieving enthusiasm that led to more iterations of it and related apps. • Deployed SharePoint server farms and secured them for code deployment, offloading work from lead developers.

Manhattan Beach, Ca

• Responsible for 100% up-time of POS equipment in the store, including the store network and server, producing quick solutions to equipment failures during heavy sale seasons.• Delivered excellent customer service by answering technical questions face to face/by phone, diagnosed & repaired computers, drove company vehicle to customers’ houses to install and/or troubleshoot home networking, computer, and A/V equipment, bringing all customers purchase satisfaction.

Redondo Beach, Ca

• Provided customer service to shoppers through guidance in making great fashionable wardrobe selections.• Completed sales, handled department money, and maintained the sales floor.

Torrance, Ca

• Designed and implemented company website with online account and orders system.• Built and managed web server as well as all office computers to maintain almost 100% up-time.• Assisted co-workers with technical difficulties, increasing productivity for the whole office.