As the General Manager of an organisation with diverse business franchises and investments across the ACT and NSW, I excel in driving strategic leadership, developing internal strategies, and ensuring robust compliance. I lead a talented team of administrative professionals, specialising in Finance, Marketing, Consumer Analytics, Human Resources, and Operations, managing over 300 employees across four sites. My focus is on aligning our operations with organisational goals while fostering growth and innovation through dynamic leadership and collaboration.Achievements:• Maintained profits post 25% revenue decline through strategic workforce changes.• Spearheaded recruitment software process mapping and optimisation, boosting applicants by 60%.• Implemented AI Supply Chain, reducing stock-on-hand by 24% and employee hours by 45%.• Proactive recruitment drives, anticipating post-Covid employment challenges.• Successfully managed multiple end-to-end project's across multiple fileds.• Achieved under two-year ROI on equipment automation.• Executed efficient employee changes, reducing supervisory costs by 20%.• initiated detailed analysis and modelling of business processes and information management to streamline bookkeeping and administration requirements, cutting hours by 60% with Lightyear software integration.• Brought contracts in-house, saving $400K annually.• Optimised Facility Management, enhancing coordination and efficiency.• Spearheaded administrative changes, reducing labour by 60% and enhancing cybersecurity.• Cultivated community relationships, resulting in a 15% revenue increase.• Led sustainability initiatives, reducing waste collection costs by 30%.• Pioneered environmental strategies, collaborating for community impact.

Led a 500-member team, ensuring seamless operations, team development, and motivation. Managed key roles, training, and recruitment. Orchestrated successful business expansions and restructures, emphasising project management. Designed internal policies and training programs, influencing culture and administrative processes. Oversaw extensive Human Resources management.Achievements:• Navigated 25% revenue decline, executing a full business restructure while maintaining profits.• Achieved consistent impressive year-on-year revenue growth from 2014 to 2019, placing the business in the top 10% for profit metrics.• Completed over 200 traineeships and coached 50+ young people to attain a diploma in business management.• Secured a 25% revenue increase in 2014 by expanding into NSW, leading to state-specific policies.• Led a high-performing team, achieving top one percent national CRM metrics and consistent top 10% profitability.• In 2015, achieved an 80% revenue increase through strategic business purchases and new policies.• Managed a top-performing patch of restaurants, maintaining consistent top 10% national KPI rankings.• Initiated the EnergyMate systems program, achieving over 20% energy consumption savings.

As the Corporate Communication Manager for the ACT Region I ensured that corporate communications were delivered strategically to the ACT regions franchise group and their local stakeholders. Through my stakeholder relationships formed with influential segments within the community I was able to significantly expand exposure and community trust in the brand which had positive outcomes for revenue growth, talent acquisition and customer service satisfaction.

As the Operations Manager for McDonald's, my focus encompassed ensuring the safety of both employees and customers, nurturing a positive workplace culture, enhancing the customer experience, collaborating with shareholders on strategic decisions, and driving sales and profitability.

Completed McDonald's Management training in 2000 and quickly rose to the role of Restaurant Manager. Excelled in team leadership, cash control, inventory management, Profit and Loss, rostering, hiring, training, and operational management. Recognised as an outstanding restaurant manager in 2001 and 2003.

While concurrently managing a McDonald's restaurant, I successfully oversaw compliance, personnel, budgets, safety, hiring, training, inventory, and the overall appearance of five shop locations.