Associate Director - Process Excellence
Current
Nov 2022 - Present
AeroLeads people directory · profile
Dan Thompson Email & Phone Number
Transformation | Operational Excellence
at
NSW Department of Customer Service
1 work email found
@cba.com.au
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Transformation | Operational Excellence
Location
Greater Sydney Area, Australia, Australia
Company size
Who is Dan Thompson? Overview
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Quick answer
Dan Thompson is listed as Transformation | Operational Excellence at NSW Department of Customer Service, a company with 2492 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at cba.com.au and a matched LinkedIn profile for Dan Thompson.
Dan Thompson previously worked as Associate Director - Process Excellence at Nsw Department Of Customer Service and Executive Manager, Operational Excellence Portfolio at Commonwealth Bank. Dan Thompson holds Beng (Hons), Materials Engineering from University Of New South Wales.
Company email context
Email format at NSW Department of Customer Service
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{first}.{last}@cba.com.au
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AeroLeads found 1 current-domain work email signal for Dan Thompson. Compare company email patterns before reaching out.
Profile bio
About Dan Thompson
I am a pragmatic senior leader with demonstrable experience in developing and delivering sustainable business results in productivity, quality, risk management, customer experience and culture. I am known for bringing clarity to ambiguity, simplifying complex problems, data driven decision-making and getting things done.I have over 20 years experience in competitive large-scale organisations within Finance, Consulting, Education, Insurance, Mining and Manufacturing industries. I bring a unique perspective to businesses that desire end-to-end process engineering, risk buy-down, technology investment, team engagement and capacity creation.Core Capabilities: • Influencing and developing strategy in large competitive organisations• Business transformation• Effective leadership of people and stakeholders• Operational excellence and Risk management• Program management and implementation
Listed skills include Continuous Improvement, Six Sigma, Project Management, Lean Manufacturing, and 16 others.
Current workplace
Dan Thompson's current company
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Nsw Department Of Customer Service
Employees
2492
AeroLeads page
9 roles
Dan Thompson work experience
A career timeline built from the work history available for this profile.
Executive Manager, Operational Excellence Portfolio
Accountable for developing the strategy and deployment of end-to-end transformation initiatives, with a team of process re-engineering experts deployed across five businesses and 4,500 colleagues in CBA’s Group Operations.
Nov 2020 - Nov 2022
Executive Manager, Re-Engineering & Capability
Accountable for a team of process re-engineering experts and leader coaches, to re-imagine customer experiences across three businesses and 2,400 colleagues in CBA’s Group Operations.
May 2019 - Nov 2020
Senior Manager, Process Design And Transformation
Leading a team of process design engineers to uplift the operational performance of Group Operations businesses, with 1,200 colleagues across three States. This included deployment of the Group Operation Transformation program, responsible for business process redesign, as-is diagnostics, target state solutions, and benefit realisation for CBA’s investment.
Jun 2017 - May 2019
Senior Manager, Productivity
Managing a team of productivity practitioners to deploy process and system enhancements, improvement initiatives, change governance, and learning opportunities within the CommInsure Life Customer Solutions business. Included specific Insurance Claims optimisation through the delivery of Six Sigma methods in conjunction with CBA's productivity framework and.
Dec 2015 - Jun 2017
Lean Six Sigma Consultant
Consultant engaged to implement Lean Six Sigma projects, currently within the Education industry. Optimisation of business processes through DMAIC phases and client engagement in lean methodology, driving waste reduction, resource efficiency and business capability.
Jan 2015 - Dec 2015
Abs & Canstock Manager
- Management of Alcoa Business Systems (ABS) to Australia's rolling and recycling operations.Driving a team of continuous improvement leaders with accountability to:- Optimise processes though implementation of ABS tools.
- Drive Lead Team process for strategic action planning of business excellence and growth.
- Facilitate Continuous Improvement events targeting profitability through product recovery, waste reduction, cycle times, tool changeovers, machine reliability and labour utilisation – developing a culture of lean.
- In 2013, extended responsibilities to include Production Management of Canstock, incorporating 60 employees, with ownership of the site bottleneck processes, and critical customer quality accountability. Lean Six Sigma.
Jan 2011 - Dec 2014
Operations Development Manager - Caromadorf
Accountable for continuous improvement of manufacturing profitiability, sustainability, safety and asset utilisation through:- management of engineering department (team of 5)- capital project management (~$4M/year)- cultural change and lean workgroups- technical skills development of production and maintenance staff.
Oct 2008 - Dec 2010
Project Manager
Management of all capital projects into the principle manufacturing facility, from concept to submission, budgetting, implementation, commissioning and handover.
Jun 2005 - Oct 2008
2 education records
Dan Thompson education
Beng (Hons), Materials Engineering
Black Belt, Lean Six Sigma
Lean Sigma Institute
FAQ
Frequently asked questions about Dan Thompson
Quick answers generated from the profile data available on this page.
What company does Dan Thompson work for?
Dan Thompson works for NSW Department of Customer Service.
What is Dan Thompson's role at NSW Department of Customer Service?
Dan Thompson is listed as Transformation | Operational Excellence at NSW Department of Customer Service.
What is Dan Thompson's email address?
AeroLeads has found 1 work email signal at @cba.com.au for Dan Thompson at NSW Department of Customer Service.
Where is Dan Thompson based?
Dan Thompson is based in Greater Sydney Area, Australia, Australia while working with NSW Department of Customer Service.
What companies has Dan Thompson worked for?
Dan Thompson has worked for Nsw Department Of Customer Service, Commonwealth Bank, Process2Customer Consulting Group (P2C), Alcoa, and Gwa Group Limited.
How can I contact Dan Thompson?
You can use AeroLeads to view verified contact signals for Dan Thompson at NSW Department of Customer Service, including work email, phone, and LinkedIn data when available.
What schools did Dan Thompson attend?
Dan Thompson holds Beng (Hons), Materials Engineering from University Of New South Wales.
What skills is Dan Thompson known for?
Dan Thompson is listed with skills including Continuous Improvement, Six Sigma, Project Management, Lean Manufacturing, Change Management, Process Improvement Projects, Manufacturing, and Engineering.
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