Dan Thompson

Dan Thompson Email and Phone Number

Transformation | Operational Excellence @ NSW Department of Customer Service
Dan Thompson's Location
Greater Sydney Area, Australia
Dan Thompson's Contact Details

Dan Thompson work email

Dan Thompson personal email

About Dan Thompson

I am a pragmatic senior leader with demonstrable experience in developing and delivering sustainable business results in productivity, quality, risk management, customer experience and culture. I am known for bringing clarity to ambiguity, simplifying complex problems, data driven decision-making and getting things done.I have over 20 years experience in competitive large-scale organisations within Finance, Consulting, Education, Insurance, Mining and Manufacturing industries. I bring a unique perspective to businesses that desire end-to-end process engineering, risk buy-down, technology investment, team engagement and capacity creation.Core Capabilities: • Influencing and developing strategy in large competitive organisations• Business transformation• Effective leadership of people and stakeholders• Operational excellence and Risk management• Program management and implementation

Dan Thompson's Current Company Details
NSW Department of Customer Service

Nsw Department Of Customer Service

View
Transformation | Operational Excellence
Employees:
2492
Dan Thompson Work Experience Details
  • Nsw Department Of Customer Service
    Associate Director - Process Excellence
    Nsw Department Of Customer Service Nov 2022 - Present
  • Commonwealth Bank
    Executive Manager, Operational Excellence Portfolio
    Commonwealth Bank Nov 2020 - Nov 2022
    Accountable for developing the strategy and deployment of end-to-end transformation initiatives, with a team of process re-engineering experts deployed across five businesses and 4,500 colleagues in CBA’s Group Operations.
  • Commonwealth Bank
    Executive Manager, Re-Engineering & Capability
    Commonwealth Bank May 2019 - Nov 2020
    Accountable for a team of process re-engineering experts and leader coaches, to re-imagine customer experiences across three businesses and 2,400 colleagues in CBA’s Group Operations.
  • Commonwealth Bank
    Senior Manager, Process Design And Transformation
    Commonwealth Bank Jun 2017 - May 2019
    Leading a team of process design engineers to uplift the operational performance of Group Operations businesses, with 1,200 colleagues across three States. This included deployment of the Group Operation Transformation program, responsible for business process redesign, as-is diagnostics, target state solutions, and benefit realisation for CBA’s investment in automation and robotics.
  • Commonwealth Bank
    Senior Manager, Productivity
    Commonwealth Bank Dec 2015 - Jun 2017
    Sydney, Australia
    Managing a team of productivity practitioners to deploy process and system enhancements, improvement initiatives, change governance, and learning opportunities within the CommInsure Life Customer Solutions business. Included specific Insurance Claims optimisation through the delivery of Six Sigma methods in conjunction with CBA's productivity framework and toolset.
  • Process2Customer Consulting Group (P2C)
    Lean Six Sigma Consultant
    Process2Customer Consulting Group (P2C) Jan 2015 - Dec 2015
    Sydney, Australia
    Consultant engaged to implement Lean Six Sigma projects, currently within the Education industry. Optimisation of business processes through DMAIC phases and client engagement in lean methodology, driving waste reduction, resource efficiency and business capability.
  • Alcoa
    Abs & Canstock Manager
    Alcoa Jan 2011 - Dec 2014
    Sydney, Australia
    Management of Alcoa Business Systems (ABS) to Australia's rolling and recycling operations.Driving a team of continuous improvement leaders with accountability to:- Optimise processes though implementation of ABS tools – focussing on waste elimination and lean manufacturing principles, to drive business goals in EHS, Finance, Productivity, and Quality.- Develop skills of operators and leaders through team training and employee engagement.• Drive Lead Team process for strategic action planning of business excellence and growth.• Facilitate Continuous Improvement events targeting profitability through product recovery, waste reduction, cycle times, tool changeovers, machine reliability and labour utilisation – developing a culture of lean manufacturing methodologies.• In 2013, extended responsibilities to include Production Management of Canstock, incorporating 60 employees, with ownership of the site bottleneck processes, and critical customer quality accountability. Lean Six Sigma skills development and project management.
  • Gwa Group Limited
    Operations Development Manager - Caromadorf
    Gwa Group Limited Oct 2008 - Dec 2010
    Accountable for continuous improvement of manufacturing profitiability, sustainability, safety and asset utilisation through:- management of engineering department (team of 5)- capital project management (~$4M/year)- cultural change and lean workgroups- technical skills development of production and maintenance staff.
  • Caroma Dorf
    Project Manager
    Caroma Dorf Jun 2005 - Oct 2008
    Management of all capital projects into the principle manufacturing facility, from concept to submission, budgetting, implementation, commissioning and handover.

Dan Thompson Skills

Continuous Improvement Six Sigma Project Management Lean Manufacturing Change Management Process Improvement Projects Manufacturing Engineering Leadership Employee Engagement Lean Operations Dmaic Operations Excellence Root Cause Problem Solving Business Strategy Strategic Leadership Kaizen Leadership Production Managment Tpm Toyota Production System

Dan Thompson Education Details

Frequently Asked Questions about Dan Thompson

What company does Dan Thompson work for?

Dan Thompson works for Nsw Department Of Customer Service

What is Dan Thompson's role at the current company?

Dan Thompson's current role is Transformation | Operational Excellence.

What is Dan Thompson's email address?

Dan Thompson's email address is da****@****ail.com

What schools did Dan Thompson attend?

Dan Thompson attended University Of New South Wales, Lean Sigma Institute.

What skills is Dan Thompson known for?

Dan Thompson has skills like Continuous Improvement, Six Sigma, Project Management, Lean Manufacturing, Change Management, Process Improvement Projects, Manufacturing, Engineering, Leadership, Employee Engagement, Lean Operations, Dmaic.

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