Dan Nubie Email & Phone Number

Chicago, Illinois, United States

Promotion to level 5/6. Averaging $3-4 million in sales a year

Chicago, Illinois, United States

Level 4/6.

Chicago, Illinois, United States

Level 3

Greater Chicago Area

Greater Chicago Area

Advertise and promote different signature beverages at different market locations. Interact with potential buyers face-to-face to promote the specific beverage of the evening. Listen to what consumers currently know and teach them what they do not know about the product.

Managed 500+ employees within the call center spread across 6-companies & 27 inbound call queues. Monitored reports and daily activity to accelerate growth within the company. Analyzed and responded to call statistics to lower handle time, minimize abandonment rate, and improve the average speed of answer. Handled all interviews for the new hires, training for the new and returning representatives, enforcement of company policy, and necessary disciplinary action. Conducted meetings and offered daily recommendations on improving the company brand and image. Met with vendors/dealers on introducing new products, improving present products, mitigating vendor/dealer logistics, logistics issues and/or delays, introducing new products, negotiating wholesale pricing, and final say in removal and/or addition of vendors or products. Hired/Promoted a managerial team to run the day-to-day, managed all calls/escalation that grew beyond them. Led our sales team to improve inbound/outbound sales, improve calls answered per hour & improve call quality/efficiency. Also led the Upsell Program to continuously maximize our daily, weekly, monthly, and yearly sales and upsells percentages.

West Chicago, Illinois

Work as a Sales Floor Lead advising our companies Call Center representatives through any and all inbound or outbound parts and customer service issues. Ensuring our employees are effectively representing our brand and company values as well as being a go-to for escalation. Handle the end of the day reporting to wrap up daily sales and performance. Led our parts and technical team to ensure our team said the correct answer for every pool and spa issue. Understood the difference between an efficient manager and effective leader.Began as a Residential Representative being promoted seven times where I now work as a Sales advisor. Deal with hiring new employees and enforcing company policy. Became the first employee in company history to be cross-trained in Sales, Technical Support, Equipment Installs and Service, Customer Service, and Collections on a Residential, Commercial, and Wholesale scale. Introduced, Directed, and Managed the LiveChat service and our LiveChat team.

Naperville

Worked as a Financial Representative Intern. Ran my own business by building my own client base, coordinating meetings, and following up with clients for any of their financial needs. Took 40 phone calls a day to network and prospect with new and current clients. Built financial plans for my clients based off their financial wants and needs. Follow up with clients to make sure they are on track with all their short-term, mid-term, long-term and retirement goals. Licensed to sell life, health, accident and disability insurance as well as retirement plans.

West Chicago

Managed all customer interactions at front-desk, new member recruitment, overall maintenance of facility and equipment, guided and assisted members, and handled all escalation. Acted as the "face of the brand" to all members. Made a below average salary that included commissions if myself and branch staff reached their own individual upselling quotas--which was Personal Training. Trained and developed new hires including new managers on procedures. Left the company in a better spot than it was when starting there. Location sold.

Bachelor Of Science (B.S.), Marketing, Senior

Activities and Societies: International Business Organization, Honors program, Investment Association, Sales Certificate, Sales.

General Education