• Receive incoming library material orders.• Process new library materials and add to catalog; package new materials when necessary to comply with library standards. • Weed overflow materials for condition.• Process incoming holds for Interlibrary Loan patrons.

(Concurrent with Library Clerk position, 2008-2011 and 2023-present)• Perform limited supervisory duties, including preparing weekly schedules, ensuring that current written procedures are made accessible to staff, and directing day-to-day workflow in my department.• Guided and supported clerks on customer service issues.• Served as co-chair of interdepartmental Holds Task Force that reconfigured hold item pickup area for better patron and employee convenience.• Served as Google Guide for my department during countywide migration to Google Apps to guide my colleagues’ learning of the new technology.

• Currently serve or have served on the following teams: - “Tiny Title Wave” Task Force, launching onsite sales of retired library books at select branches as offshoots of “Title Wave” bookstore. - Web Literacy Task Force, designing and implementing microtraining on specific privacy concerns; e.g. public wifi, Facebook, personal security, email, etc. - County Technology Learning Leaders, guiding my colleagues during technological updates, including past migrations to Windows 10, Symphony ILS, and Workday. - Technology Team, testing hardware and applications and ensuring hardware is updated on a regular basis. - Remote User Task Force, gathering information on effectiveness of library phone and web services and making recommendations to the Executive Team. - Clerk Training Team, educating employees hired/promoted to the position of clerk in the areas of customer service, cash reconciliation, etc.• Perform customer service duties including locating and placing materials on reserve, resolving account issues, taking payments, and establishing new accounts, and facilitating meetings.• Updated department’s intranet webpage using HTML and CMS.

• Answered phones and referred callers to appropriate staff/departments.• Performed administrative duties including faxing and taking payments.• Notarized affidavits and other documents.

(Temporary assignment - concurrent with Library Clerk position)• Provide information to the public and coworkers by phone/chat on COVID-19 testing sites and policies utilizing HIPAA principles.• Explain complex processes and requirements.• Interpret and apply COVID-19 program information to a variety of situations and the processing of requests.• Determine when to contact appropriate program staff for assistance.

(Concurrent with Library Clerk position)Assisted customers remotely via e-mail, chat, and web inquiries.

• Compiled statistics and generated reports.• Performed administrative duties including phones, faxing, correspondence, ordering supplies and basic accounting.• Implemented online reservation system for meeting spaces.