Danyel George Email & Phone Number

Cleveland, Oh, Us

Independence, Ohio, United States

Cleveland, Ohio, United States

Demonstrated expertise in configuring standards for Microsoft 365 Entra and Azure AD and Intune policies to ensure optimal system performance. Provided exceptional technical support for troubleshooting on-premises and cloud server environments, earning praise for effectively resolving complex issues. Managed multiple Microsoft 365 and Entra subscriptions, ensuring compliance and integrating multi-factor authentication (MFA) and role-based access control (RBAC) for enhanced security. Administered and maintained on-premises and cloud messaging platforms to facilitate seamless communication across the organization. A few notable examples are Webex, Teams, and Google Cloud. Designed and configured Azure Virtual Networks (VNets), Subnets, and Network Security Groups (NSGs) to ensure secure and isolated environments for applications. Co-Chaired the Documentation Committee which spearheaded the development of policies and procedures that aligned with industry standards. This provided clear guidelines for the entire company. Contributed to the development of other team members by providing valuable training on emerging networking technologies.

Cleveland/Akron, Ohio Area

Resolved hardware and software issues and complications for staff and faculty through efficient ticket managementAddressed a wide range of needs including hardware requests, troubleshooting for Microsoft 365 and Azure, as well as handling DNS and DHCP scoping for new site setups. Took ownership of client infrastructure tickets, leveraging PowerShell scripting and automation to devise streamlined solutions, enhancing efficiency, and reducing manual effort. Spearheaded initiatives aimed at modernizing server software, upgrading infrastructure hardware, and enhancing network cabling infrastructure to align with evolving business needs and industry standards. Cultivated and fostered positive relationships both internally at FIT Technologies and externally with clients, fostering trust and collaboration essential for successful project outcomes. Acted as a liaison between FIT Technologies and clients, facilitating open communication channels to accurately assess issues and efficiently complete project tasks in alignment with client expectations. Acquired an in-depth understanding of client infrastructure, enabling proactive and tailored solutions to address client needs promptly and effectively, thereby fostering client satisfaction and loyalty.

Cleveland/Akron, Ohio Area

• Adhered to established procedures to procure necessary hardware and software for faculty and doctors, ensuring timely delivery and fulfillment of specific hardware and software utilizing ServiceNow.• Directly delivered equipment to end-users fostering high levels of customer satisfaction through prompt and personalized service delivery.• Streamlined interoffice moves for faculty and doctors, ensuring seamless transitions between workspaces and minimizing disruptions to operations.

Zanesville, Ohio

• Offered comprehensive and all-encompassing end-user support to all branches of North Valley Bank, addressing technical issues and resolving problems to maintain efficient operations.• Contributed to successful state and federal IT audits by providing critical support and leveraging intimate infrastructure expertise, thus executing a strategic audit plan.• Played a key role in implementing a Software-Defined Wide Area Network (SD-WAN), facilitating seamless communication and improving connectivity between branches.• Planned and implemented the networking structure for a newly opened branch, ensuring optimal connectivity, security, and efficiency from inception.• Implemented Group Policy Objects to automate updating workstations, ensuring streamlined, effective, and secure operations.

Associates Degree Of Applied Business, Information Technology Technical Services

Performed hands-on training using Cisco routers and switches, researched networking concepts across all layers of the OSI Model.

Associates Degree Of Applied Business Information Technology, Programming And Web Development

I learned how to write and read programming logic such as: C#, Java, CSS, ASP.NET, HTML5, Javascript, Python, Access, Oracle, and MSSQL.

Technical Degree In Computer Networking And Electronic Technology, Cnet

I spent my Junior and Senior years of high school at Mid-East CTC studying CNET. I learned everything from how to read resistor values.