Daphne Lewis Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Atlanta, Georgia, United States

• Owns overall relationship with assigned clients, which include increasing adoption, ensuring retention, and satisfaction.• Establishing a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.• A customer advocate while capturing customer feedback and reporting requests to Product Management and Development.• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.• Works closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues.• Working to identify and/or develop upsell opportunities.• Maintains a revenue base by managing account retentions and renewals.

Marietta, Georgia, United States

• Managed a cross-functional team designed to follow business strategies and plans to meet the company goals.• Proactively coached and mentored team members, clearly allocating responsibilities across the team by balancing team goals with individual professional development.• Applied new sales and customer service techniques to allow for continued growth while managing multiple million-dollar portfolio.• Responsible for distributing information to team members and stakeholders.• Ensure all company activities adhered to legal guidelines and policies.• Conducted quarterly performance and business reviews.• Strived for improvement, always, with a customer first mentality.

Marietta, Georgia, United States

• Managed current and new business within the Strategic Account Territories.• Managed the full sales-cycle, including contract generation and other deliverables for closing.• Liaison between Operations and Sales while assisting customers with software and hardware based specific questions, creating, and sending customer quotes, and building project lists and pricing.• Utilized a solution approach to selling and creating value for customers.• Used SalesForce.com for lead management and sales forecasting.• Submitted new orders and change orders for existing projects.• Ensured 100% satisfaction with customers, both internal and external.

Chicago, Illinois, United States

• Contributes to customer retention by strengthening relationships through account management and maintenance.• Served as a liaison to functional areas within business by providing necessary information on customer expectations and service performance results, securing cooperation and involvement as necessary.• Assisted Sales & Marketing with promotional and program follow-up and interface to ensure effective implementation.• Reviewed incoming orders for accuracy, including customer specific pricing, promotional discount, ship dates, terms, routing requirements, etc. before order is released.• Resolved complaints by investigating issues and composing responses to maintain quality service.• Monitored market trends and adjusted sale efforts accordingly.

Atlanta, Georgia, United States

• Managed the day-to-day activities of the team while motivating team to achieve organizational goals.• Developed and implemented timelines to achieve targets that contributed to the growth of the company.• Conducted training and empowered team members with skills to improve their confidence, product knowledge, and communication skills to maximize their potential.• Created and distributed reports to update the company on the team’s progress.• Developed a well-designed and motivating evaluation program.• Planed and organized team-building activities.

Atlanta, Georgia

• Managed customer relationship to achieve project goals including price and scope negotiations.• Strengthened relationship with client through account management and maintenance.• Identified specific actions to improve job performance in specific areas.• Developed action plans and schedules to identify specific sales targets and project the number of contacts to be made.• Served customers by completing dealership enrollments, responding to requests, resolving complaints, and maintaining quality service.• Professionally manage and overcome client's objections by presenting ideas and advertising solutions using a consultative selling approach.• Achieved and maintained rapport with clients and work to provide the best possible service to grow accounts and revenue.

Atlanta, Ga

• Provided backup assistance & support for the recovery, lease end & dealer support departments during key high-volume periods.• Updated customer accounts with up-to-date information, credit information, etc. • Provided accurate information, supporting documentation, and effective communication to complete recovery process• Analyzed client's creditworthiness through financial statements, credit reports and trade references. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Atlanta, Ga

• Answered and made calls to clients to learn about and address their needs, complaints, or other issues with products or services.• Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.• Consistently exceeded performance expectations within a high call volume environment.• Provided information by collecting, analyzing, and summarizing data, and responding to requests.• Maintained quality service by monitoring standards and advising supervisor of potential problems.• Conducted research on problems and resolving complaints.