Daphnee Alerte Email & Phone Number

Northbridge, Ma, Us

Responsible for installing and configuring software, hardware and networks; monitoring system performance and troubleshooting issues; and ensuring security and efficiency of IT infrastructure. Additionally, this position interacts with staff, and provides recommendations regarding software, hardware and networks.• Apply operating system updates, patches, and configuration changes (client and server side)• Manage network servers and technology tools• Monitor and tune performance of systems• Ensure security through managing antivirus/antimalware applications• Assist with training team members on new technologies• Help evaluate the cost/benefit of different IT system options• Maintain and support the Global Shop Solutions ERP software system• Manage the relationship between MRG and their managed service provider

Littleton, Ma, Us

Responsible for resolving routine to moderately complex problems or issues. Respond to client requests and provides troubleshooting assistance and support related to hardware and/or software issues. Listen to the client situation, ask appropriate/relevant questions, run diagnostic tests, isolates the problem, determines solution and/or fix needed to resolve the issue and implements the solution. Log all IT issues in the tracking system. Work on IT projects as assigned by the IT Support Manager. Complete all tasks with a positive, customer-service oriented attitude.• Provide day-to-day support to end users with Citrix Workspace, Office 365, SharePoint, etc.• Thoroughly document all service desk incidents in service desk system• Project management responsibilities as assigned by IT Support Manager

Norton, Massachusetts, Us

In this position, I implement multiple analytical techniques to propose scalable IT solutions to achieve specific objectives of New England Ice Cream Gold. I conduct data-driven research to scrutinize and translate user needs to software developers for ERP and CRM system. I coordinate phone system users via Cisco Unity Console, and monitor server room, and organize hard drives hot-swapping by leveraging analytical prowess. I perform detailed hardware and software troubleshooting, deploy multiple technologies including Micros POS system, Cisco phone, Zebra and Honeywell equipment's, DSD, Oracle, 7shifts, Yellow Dog, Made4net, Android, iPhone, windows XP, 7,8 and10, Office 365, and Server 2012 for the restaurant, warehouse and offices. Oversee SQL server, remote users, VMware servers, and perform troubleshooting for Wi-Fi, VPN, RDP, CRM (Made4net) and ERP (Integrasys-DSD) related issues.Key Success:• Designed new IT process documentation guide that resulted in enhancing overall performance.• Delivered expertise as "EDI Integration Manager" to maximize efforts for new partner's accounts.• Played a pivotal role in facilitating ~300 employees with scalable IT services.• Revitalized ERP system by deploying new upgrades to enhance performance.

Providence, Ri, Us

In this role, I accelerated deskside support for ~500 State of Rhode Island Employees, and delivered progressive recommendations to deploy cutting-edge technologies to excel in the competitive market. I led imaging of multiple desktops, Laptops, and Thin-clients utilizing SCCM and MDT. I headed complete lifecycle of computer inventory levels including receiving, imaging, deployment, training, and disposal. I set up new computers for new employees, and oversaw repetitive large scale PC deployment, installations, deployment, and troubleshooting of client printer, laptop, Thin-Clients, and docking station. I advanced Active Directory, enterprise environment, Remote Desktop, and Cherwell Ticket Management.Key Success:• Delivered vital contribution in the large scale deployment of Win 10 Machine for multiple offices state-wide.• Established strong and positive relationships with key clients that resulted in achieving customer success.

In this capacity, I facilitated senior management by delivering basic troubleshooting issues, and introduced comprehensive initiatives to resolve complex issues including iCloud accounts, Wi-Fi explanations, file transfers, photo storage, and teaching in the future. I ensured all available resources were directed towards organizational success.In this capacity, I facilitated senior management by delivering basic troubleshooting issues, and introduced comprehensive initiatives to resolve complex issues including iCloud accounts, Wi-Fi explanations, file transfers, photo storage, and teaching in the future. I ensured all available resources were directed towards organizational success.Key Success:• Empowered key clients with top-notch confidence to utilize their devices.

In this role, I maximized efforts with multiple innovative ideas for residential and small office services to achieve set goals. I identified the need of customers and customized systems without compromising on quality standards. I enhanced operational effectiveness, and nurtured relationships with clients by leveraging strong industry knowledge. I cultivated a productive work environment conducive to stimulation and interchange of ideas.Key Success:• Established strong communication with vendors for smooth workflow.• Organized multiple special events within time and budgetary constraints.