Dapmon Pyngrope Email & Phone Number

Bengaluru, Karnataka, India

• Key Responsibilities:
• Drafted detailed Oracle contracts and agreements tailored to customer-specific templates, enhancing clarity and precision, leading to a 15% increase in contract completion efficiency and reduced legal inquiries by 25%.
• Engaged in quality assessments on 15+ contract documents monthly, addressing and resolving deal-level escalations, improving process efficiency by 35% and reducing error rates by 25%.
• Take ownership of complex deals and liaise with… Show more Key Responsibilities:
• Take ownership of complex deals and liaise with back-office teams for contract drafting. Manage 2-3 complex deals per week (30% of time).
• Recorded all data and client’s communication in the company database with 100% accuracy. Show less

Bengaluru Area, India

• Responsibilities:
• Reviewed with sales team and cross-functional teams through various channels, handling approximately 20 requests per day, ensuring smooth communication and collaboration.
• Created 20-25 SFDC cases per day with all necessary information, ensuring accurate and timely documentation. Monitored emails and sent 5-10 reminders per day to customers/clients as needed, ensuring timely responses.
• Coordinated with Project, Technical, and Sales teams… Show more Responsibilities:
• Coordinated with Project, Technical, and Sales teams, ensuring efficient work and updating detailed schedules, contributing to a 20% increase in productivity.
• Managed 20 schedules per week to meet customer requirements, including rescheduling, cancellations, or changes, ensuring efficient scheduling and customer satisfaction. Show less

Bengaluru Area, India

• Role and Responsibilities:
• Prepared renewal quotes for 30 contracts daily with an accuracy rate of 98%. Analyzed contracts weekly, achieving a 95% accuracy in identifying client needs.
• Negotiated terms of contracts with sales, vendor, clients daily and generated quotes for 90% of existing clients, including requested changes in 85% of quotes.
• Identified 5 upsell opportunities quarterly, also maintained records for 1000+ contracts annually, ensuring 95% accuracy in… Show more Role and Responsibilities:
• Identified 5 upsell opportunities quarterly, also maintained records for 1000+ contracts annually, ensuring 95% accuracy in record-keeping.
• Followed up on pending cases, achieving an 80% renewal rate by deadline. Show less

Bangalore

• Duties and Responsibilities:
• Managed order process for select products daily, ensuring 95% timely and accurate fulfillment. Analyzed 20 client’s data/subscriptions for discrepancies, maintaining a 98% accuracy rate against company standards.
• Followed up on 90% of cases with internal partners to ensure timely resolution. Reviewed and handled escalation as the first point of contact, resolving 80% of cases effectively.
• Directed order issue with Data & Compliance teams to… Show more Duties and Responsibilities:
• Directed order issue with Data & Compliance teams to resolve order processing errors. Interacted with sales and in-house teams to gather necessary information for 80% of orders.
• Provided mentorship to new recruits and less experienced staff members, contributing to their professional growth. Show less