I ensure the smooth functioning of the clinics surrounding the Metro Detroit area by overseeing and managing day-to-day operations, including staff scheduling, patient flow, and resource allocation. I coordinate and manage the recruitment, hiring, and onboarding of clinic staff. I handle data management tasks, such as organizing and maintaining operational data, generating reports, and analyzing operational performance metrics. I collaborate with clinical leaders to assign appropriate therapists to clients based on expertise, availability, and compatibility, while striving to meet individualized treatment goals. I maintain personnel records, handle performance evaluations, and address any employee-related issues that may arise. I stay up-to-date and informed with relevant laws, regulations, and industry standards related to the clinics. I ensure that the organization adheres to regulatory requirements, industry standards, and internal policies to minimize risk and ensure compliance. This includes maintaining proper documentation, implementing safety protocols, and managing data security. I ensure the clinic's compliance with documentation, privacy, and safety requirements. I foster effective communication and collaboration among clinic staff, including mental health professionals, administrative personnel, and external stakeholders. I facilitate meetings and coordinate interdepartmental activities. I develop and implement policies and procedures to maintain high-quality standards of care. I track and analyze key performance indicators (KPIs) related to operational efficiency and effectiveness. I use this information to identify areas of improvement, implement corrective actions, and develop strategies for enhancing performance. I monitor and evaluate clinic operations to identify areas for improvement and implement necessary changes.

I partner with Plant leadership to proactively address and resolve routine and complex problems by applying policy knowledge and experience, facilitating problem solving, providing guidance and advice in a way that integrates with the Plant/business needs. I administer conflict resolution, terminate employees, and administer disciplinary procedures. I advise managers and other employees on organizational policy matters such as employee benefits, leave options, harassment, and recommend changes. I participate in new employee orientation to explain and foster positive attitude on organizational objectives and policies. I serve as a link between management and employees by handling questions, interpreting and administering contracts/union agreements and helping resolve work-related issues. I maintain records and compile reports concerning personnel-related data such as hires, terminations, FMLA administration, Progressive Disciplinary Warnings and Prevailing Wage report. I participate in the conduct of investigations and maintain records. I schedule and conduct employee onboarding for effective integration, to foster a positive attitude toward policies, procedures, and company goals.

I'm responsible for finding, evaluating, and hiring qualified professionals for open positions throughout the DMC hospital system. I verify that candidates have the appropriate qualifications for the role, particularly any necessary credentials or certifications. I use sourcing strategies according to market demand using all available databases, job boards, internet searches and referral campaigns via phone, email and social media avenues in order to establish relationships and grow the network of qualified Healthcare Professionals for current or future open positions. I maintain strategic communication with hiring managers at all times. I strategizing with teammates to accomplish weekly business growth goals. I negotiate and decide the cost/salary of the employee in consultation with the our HR department.

I interview candidates and make offers to qualified BT candidates, recognizing the key skills and competencies as well as provide candidates with detailed information about compensation package, position details, and expectations. I educate applicants on the basics of ABA, the role of a Behavior Technician, and their next steps in the onboarding process. I negotiate and decide the cost/salary of the BT and in cases where beyond agreed upon range. I set clear expectations of the next steps in the process and sell the opportunity effectively to the candidate. I encourage candidate to complete onboarding process as quickly as possible. I help maintain the Applicant Tracking System. I identify opportunities for improvement in recruiting department and raise to manager.

I work with hospitals, clinics, facilities and the clinical team to manage request for services from members and/or providers. I act as a liaison between the company and client, regarding pricing, payment disputes and contract interpretations. I reviewed the company’s financial transactions and sales contracts. I handle resolution/inquiries from members and/or providers. I processed payments for the company, ensuring accuracy and timeliness. I made calls to insurance companies and individuals with outstanding accounts and arranged payments. I developed sustainable recruiting strategy based on our goals and needs. I recruited and sourced for RNs, LPN, CNAs, and other healthcare admins positions. I also lead orientations and on boarding for new employees.

I provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements. I assist Board Certified Behavior Analyst with skills acquisition and behavior reduction assessments. I collect, record, and summarize data on observable client behavior. I assist with parent and caregiver training in accordance to client's individualized treatment and behavior reduction protocols. I effectively communicate with parents and caregivers regarding client's progress as instructed by Board Certified Behavior Analyst,.

I'm responsible for timely follow-up to insurance companies on billing submitted in order to allow for an effective and efficient cash flow of the clinic's revenue. I make follow up calls to insurance companies and guarantors as required. I retrieve and perform electronic billing to insurance companies in a timely manner. I'm responsible for working correspondence, refiling unpaid or incorrectly paid claims, and accurately updating or correcting patient demographic or profile information

I assisted and guided patients on prior authorization, referral requirements, and insurance networks. I communicate in a manner consistent with positive patient relations. I schedule appointments via phone, in person or via electronic correspondence. I coordinate Lab and Radiology appointments. I collect patient photographs, document signatures and insurance card scans. I collect copays, pre-payments and outstanding balances.