Darius Charles Email & Phone Number

Norfolk, Virginia, United States

• Team lead for exploration and/or development of solutions for network software issues, to include the Microsoft azure environment
• Experience deploying McAfee and/or Anti-Virus protection systems ensuring policies and procedures compliance
• Coordination and validation of HBSS scheduled maintenance to included intrusion monitoring
• Used command prompt and PowerShell scripting skills to contribute to internal technical tools.
• Responsible for deployments/redeployments of software and discrepancy resolution for integration issues.
• Assist Users with technical issues hardware, software, and Microsoft Office 365 accounts

Norfolk, VA

• Assisted in routine DoD compliance controls for audit logs, patch scans to comply with appropriate accreditation
• Create trend reports of issues that have been reported.
• Report site outages to the Network Operations Center
• Conduct ticket dives to investigate upcoming issues or common issues that Tier 1 agents have seen.
• Resource Tier 1 agents to assist with special projects.
• Delegate tasks to members of the Operations Support Team

Norfolk, Virginia, United States

• Assist Tier 1 agents with troubleshooting skills that can resolve customer’s issues.
• Determined hardware and network system issues using effective troubleshooting techniques.
• Provided Tier 2 IT support to non-technical internal users through desk side support services.
• Endpoint Security Administration for privileged user accounts and supporting IT systems
• Responsible for network efficiencies, creating and managing end user accounts with active directories
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

Virginia Beach, Virginia, United States

• Created help desk tickets, troubleshot and resolved desktop issues.
• Determined hardware and network system issues using effective troubleshooting techniques.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Processed over 20 support requests weekly for technical assistance on wide range of issues related to Outlook and other software updates.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

Chesapeake, Virginia

Repairs radars and electrical work

I unpacked assets and hooked them up on the lanes. I scanned the assets and implemented the data onto a computer and verified that everything was correct. I palatalized the assets onto a palate. Worked with a team of computer systems analysts and other material handlers.

Virginia Beach, VA

I Mentored clients who had some form of a mental disability. I demonstrated to the clients how to interact in society while I took them on an outing. I wrote notes on how my sessions went after each session and went to treatment team meetings for the clients and their families. I worked with a team that consisted of counselors, case workers, and the.

Bachelor'S Degree, Sociology, Graduated

Associate Of Science - As, Social Sciences