Darius Charles Email & Phone Number

Norfolk, Virginia, United States

•Team lead for exploration and/or development of solutions for network software issues, to include the Microsoft azure environment•Experience deploying McAfee and/or Anti-Virus protection systems ensuring policies and procedures compliance•Coordination and validation of HBSS scheduled maintenance to included intrusion monitoring•Used command prompt and PowerShell scripting skills to contribute to internal technical tools.•Responsible for deployments/redeployments of software and discrepancy resolution for integration issues.•Assist Users with technical issues hardware, software, and Microsoft Office 365 accounts

Norfolk, Va

•Assisted in routine DoD compliance controls for audit logs, patch scans to comply with appropriate accreditation•Create trend reports of issues that have been reported.•Report site outages to the Network Operations Center •Conduct ticket dives to investigate upcoming issues or common issues that Tier 1 agents have seen.•Resource Tier 1 agents to assist with special projects.•Delegate tasks to members of the Operations Support Team•Experience deploying McAfee and/or Anti-Virus protection systems ensuring policies and procedures compliance•Coordination and validation of HBSS scheduled maintenance to included intrusion monitoring•Used command prompt and PowerShell scripting skills to contribute to internal technical tools.•Handle supervisory duties when assigned as well.•Worked special projects when assigned to me by my supervisor and other departments.•Monitored call queues and Tier 1 agents during times of high call volume. •Worked with other departments to assist with different issues that arise during the work week.

Norfolk, Virginia, United States

•Assist Tier 1 agents with troubleshooting skills that can resolve customer’s issues.•Determined hardware and network system issues using effective troubleshooting techniques.•Provided Tier 2 IT support to non-technical internal users through desk side support services.•Endpoint Security Administration for privileged user accounts and supporting IT systems•Responsible for network efficiencies, creating and managing end user accounts with active directories•Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.•Used HP Service Manager ticketing systems to manage and process support actions and requests.•Submitted service tickets for equipment maintenance requests.•Used command prompt and PowerShell scripting skills to contribute to internal technical tools.•Utilize SIPR network as well as activate SIPR account using Active Directory.•Train new employees with skills on how to be a successful Tier 1 agent

Virginia Beach, Virginia, United States

•Created help desk tickets, troubleshot and resolved desktop issues.•Determined hardware and network system issues using effective troubleshooting techniques.•Provided Tier 1 IT support to non-technical internal users through desk side support services.•Processed over 20 support requests weekly for technical assistance on wide range of issues related to Outlook and other software updates.•Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.•Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.•Used HP Service Manager ticketing systems to manage and process support actions and requests.• Submitted service tickets for equipment maintenance requests.• Used command prompt and PowerShell scripting skills to contribute to internal technical tools.•Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Chesapeake, Virginia

Repairs radars and electrical work

I unpacked assets and hooked them up on the lanes. I scanned the assets and implemented the data onto a computer and verified that everything was correct. I palatalized the assets onto a palate. Worked with a team of computer systems analysts and other material handlers.

Virginia Beach, Va

I Mentored clients who had some form of a mental disability. I demonstrated to the clients how to interact in society while I took them on an outing. I wrote notes on how my sessions went after each session and went to treatment team meetings for the clients and their families. I worked with a team that consisted of counselors, case workers, and the client's family.

Bachelor'S Degree, Sociology, Graduated

Associate Of Science - As, Social Sciences