Darius Johns Email & Phone Number

Serve as the primary contact for clients seeking assistance with leave enrollment procedures, resulting in improved client satisfaction. Provide timely information regarding eligibility, documentation, and process timelines, ensuring accurate and efficient client service. Implemented a secure tracking system for leave requests, reducing processing time by 20%, improving data security, and ensuring compliance with data protection regulations.

-Provided technical support to customers, resolving software and hardware issues using remote desktop tools and troubleshooting software, resulting in increased customer satisfaction and system uptime. Created documentation for technical issues, reducing average handling time by 15% by using knowledge base software, which streamlined issue resolution and improved support efficiency.Assisted in software development and testing using tools such as Jira and TestRail, providing user experience feedback that led to improved software functionality and user satisfaction.

Baton Rouge, Louisiana, United States

Provided high-level customer service through efficient teamwork and account management.Achieved high sales percentage and responded to emergency callouts under strict deadlines.Trained new associates, enhancing their proficiency in customer service and sales. Implemented an inventory management system, reducing stock discrepancies by 10%.

Provided customer care and technical support, ensuring positive customer interactions. Resolved customer issues efficiently, maintaining a satisfaction rate of over 90%. Developed training materials for new employees, streamlining the onboarding process. Consistently met performance metrics, including call handling time and satisfaction scores.

Bachelor Of Science Cybersecurity, Data Analytics

Certification, Cybersecurity, 4.0

Activities and Societies: Cybersecurity graduate with hands-on experience in network security assessments, cryptographic implementations.