Darius Toney Email and Phone Number

o Ensuring processes and policies are followed and providing direction to a team of 10 agents. o Support and develop a team of 10 agents to include training, coaching, and delivery of quality service to customers. o Resolve agent issues, answer questions and audit transactions while meeting various deadlines in a fast-paced environment.o Lead weekly team meetings to discuss changes, process updates, and improvements for business processes

o Provided detailed analysis, research and respond to an average of 30 customer financial inquiries per shift. o Resolved a variety issues relating to specialized products and services on customer accounts on the first call, which reduced business costs. o Increased knowledge of financial products and stayed abreast of financial and company updates.

o Led revenue growth and exceeded customer service scores through cold calling, prospecting, account management, fleet management, back office administration and inside sales. o Exceeded YOY $1.2M goal in revenue growth inventory utilization and net promoter score for our branch; led team to become one of the highest grossing branches the region.o Collaborated with stakeholders to raise brand awareness, built relationships and positioned Hertz as a resource for car rentals.

o Led development and execution of marketing and communication strategies to support BSR Trust initiatives across key markets in 4 states raising occupancy level by 30% within 6 months. o Developed compelling social media content for business channels to drive community interest and retention. o Collaborated with the leasing, applications, and property management teams to track the customer cycle from lead to lease, set sales goals, and maintained maximum occupancy across the regional portfolio.o Provided customer service to residents and key stakeholders to resolve property management issues

o Assisted in the development and implementation of short and long-term marketing objectives and strategies. o Worked with designers to create content for clients’ social media and on-site locations.o Collaborated with partners to track and maintain marketing calendars and adhere to client timelines.o Assessed and researched target audience for marketing strategies. o Sustained relationship with clients, vendors, and partners and served as a point of contact for inquiries.

o Developed an outreach and sustainability plan for integrating partners into Cooking Matters programming.o Maintained positive relationships with agencies serving low-income clients to host Cooking Matters courses and tours.o Assisted with the development of Cooking Matters outreach materials and record keeping.o Composed newsletters discussing food scarcity and importance of having access to food.

o Supported marketing and recruitment efforts to engage and capture more than 10,000 prospective employees.o Created job descriptions with high quality graphics within social media website for recruitment.o Composed monthly newsletters for employees on various topics including policies, training, diversity, and process updates.