It Service Operation Support Analyst
CurrentOversees and directs the day-to-day activities of the company local Infrastructure, ensuring that systems, services, and infrastructure work reliably and securely. Works very closely with the corp. IT organization and share knowledge to improve, develop, and implement networks and servers, respond to onsite user 1st level support, and monitor system stability and performance.Provides guidance and leadership, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.
Jul 2021 - Present
