Darko Djakovic Email & Phone Number

Australia

Australia

Management of service delivery of high performing sustained engineering support group work stream for production support of Fiserv clients of core banking solution deployments in Australia & New Zealand area.

Sydney, Australia

Manager/Application Owner - AU National Payment Platform Application product development team management of product enhancements, change requests, defect fixing in a highly demanding and technologically complex environment ensuring high level of quality delivery and minimal outage and impact, providing project management of deliverable by accurate estimations, cost accountability, resource management and timeliness of delivery.

Sydney, Australia

Management of highly skilled high performance client services team building strong client relationships and satisfaction with Fiserv Financial crimes and risk platform in APAC region with focus on high CSAT metrics for Fiserv.

Sydney, Australia

Asia Pacific Corillian online banking support & maintenance manager. Management of high skilled high performance production support team for the online banking clients within Asia Pacific region.Developemnt team SDLC operational management with 9+ years of no SLA breach and demonstrated client value-add against cost of service.

Sydney, Australia

The Senior Technical Account Manager is part technical support engineer, part customer champion, and part relationship manager for a defined group of post implementation customer accounts. As Technical Account Manager I have three overlapping responsibilities: account management, technical support, and project management. This position resolves complex technical problems and answers detailed customer configuration questions and develop a consistent long-term partnership with customers to ensure they remain successful and realize the full value of their Fiserv investment. This includes detailed tracking and day-to-day management of a customer base that includes large, technically complex and often demanding customer accounts.

Sydney, Nsw, Australia.

Title: Technical Account Manager (TAM) - EPS, Part of Bloomberg Enterprise Product Solutions Group focus on top 150 global clients.AU/NZ Technical Account Management function (TAM) under Enterprise Products and Solutions have responsibility for managing all aspects of technical planning, implementation and support also act as the client representative for technical related issues. The role also involves pre-sales support conversations concerning technical and integration matters. In addition to acting as single point of contact, also work closely with clients throughout the design and implementation phases acting as a subject matter expert (SME) ensuring that Bloomberg’s solutions meet with client’s requirements and expectations both from functional and operational perspective. As a TAM I project manage implementations ensuring that a clear plan is defined, milestones achieved and issues/progress reported effectively to interested stakeholders. Help drive change within the Bloomberg organization to ensure that the Enterprise group operates efficiently to deliver solutions that meet clients requirements and expectations.Skills:-Technical/Market data knowledge with both a hands on and architectural perspective.-Delivering and articulating technical proposals and road maps to technical and non technical clients.-Technical communication and presentation skills with the ability to communicate from engineer to CTO level.-Experience and understanding of environments/systems i.e. Bloomberg EPS, Reuters Market Data System, Wombat, and third part provided services i.e. Murex, Charles River, ION, Fidessa, etc.-Project management skills with ability to coordinate complex projects with diverse stakeholders across multiple project for multiple organizations.-Engineering and configuration on Unix, Linux and Windows platforms and operating systems.-Working with development teams, experience and understanding of the development life cycle and change control.

Sydney, New South Wales, Australia

Management Service/Market Data Manager.-Provide vendor management, support and administration for all MDS services like Refinitiv/Reuters, Bloomberg, DFS, ASX, IRESS, EBS etc.-Define and documenting the IT services delivered to the business for data, services and applications.-Ensuring that all business processes are supported and documented and linked to the relevant defined IT service.-Set realistic service level agreements with stake holders and clients, for IT services delivered and provide adequate reporting and monitoring of adherence to these SLAs.-Ensure that the architecture and staff necessary to support the delivery of such services is fully documented and managed.-Report on IT related costs (infrastructure costs, licensing costs,software, hardware, licensing maintenance costs, costs of application changes/enhancements, upgrades of hardware, upgrades of software, user support costs, security costs,administrative costs, network costs, staff costs, etc.)-Ensure the quality and integrity of real-time and static data is maintained and delivered as per SLAs.-Ensure that performance of services, infrastructure and applications are acceptable to the business and to IT capacities.Ensure that all Production environments are administrated, monitored and supported.-Ensure that all batch jobs relating to your service delivery are scheduled, executed and supported in event of failure.-Manage, plan, direct and secure technical and development resources when needed to meet support and project requirments.-Manage all vendor relationships and billings relating to the applications and services used.-Determine and document the DR strategy, plan and procedures necessary to support the applications within my scope.-Carry out DR testing for applications.Specialties:Staff Management Documentation Negotiation Vendor Management Outsource Management Market Data Management SLA setting and reporting Budgeting Costing Procurement Intergration Support

Associate Director. (Vice President) - Reporting into Local Head of Infrastructure and Asia Pacific.Head of Desktop/Support/Operations/Telecommunications Australia.Head of Treasury Systems Support Australia.Head of Market Data Systems Australia.-Responsibility for the support for the banks systems, applications and Market Data sytems and services, reporting into Local Head of Infrastructure and Regional virtual team managers.-Change management agent with direct communication line with Global ITEC CIO.-Providing a high standard of support and project management with transparency of costs.-Management of support for 350+ users in offices located in Sydney, Melbourne and Brisbane 70 within a treasury/financial environment, efficient running of call center operations, support and escalation paths with constant monitoring of performance.-Management of the telecommunication systems support, administration and maintenance, Dealer Phone systems and Pabx systems across multi-site boundaries.-Management of voice and data lines in use with-in business WAN.-Managing large scale IS solutions with complete SDLC from design, implementation, rollout, maintanence, and removal.-Ensure that Business continuity management is maintained at agreed levels with business.-Management of key strategic vendor/supplier/outsource organisations in the delivery of business solutions.-Provide R&D and design of the banks SOE's for the destop, mobile and remote computing environments.-Management of the Enterprise Application distribution systems.-Managing diverse discipline teams, department budget, operating in a profit/loss environment, implementing and creating Cost Saving initiatives.-Managing market data systems for a Global Financial Institution. Management, administration and system support.-Business Systems Support.Responsible for the project planning, implementation and support of mission critical systems and applications.