Electronic Services Supervisor, Card Services And Started As Teller
Los Angeles, California, United States
• Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and member service integrity through total quality management.• Successful in creation and implementing policy and procedures, setting and developing improved processes to meet short and long term objectives• Oversee Electronic Services Department to ensure requirements are met, strategic planning for staffing and growth are calculated as establish goals and to provide superior member service.• Interview all potential employees, schedule staff, evaluate performance and make recommendations for promotions. Able to establish a team-spirited environment through a positive and proactive leadership style.•Key person for Online Banking, Bill Pay, Mobile Banking, IVR, Online Account opening A2A, P2P and Loan Payment conversions.