Darmella Richardson Email & Phone Number

United States

United States

Bolingbrook, Illinois

•Create and maintain dashboards essential for analysis, trending, and forecasting.•Aid in driving sales thru accurate and reliable reporting. •Gather data from multiple sources providing a complete picture to best identify opportunities.

Schaumburg

Specialist 2, Product Sales Support & Analysis, 2009-2016• Build Access databases used in data mining raw data imported from SQL queries or other data sources. The data is exported into Excel spreadsheets and presented in the form of charts, graphs, and pivot tables.• Provide analytical feedback on sales, connects, cancelled sales, pending connects, and disconnects.• Create and manage reports for Marketing and Sales teams used for trending and forecasting.Specialist, Product Sales Support & Analysis, 2007-2009• Build and manage CRT (Customer Response Ticket) Access database. Also, conceptualize and create Excel reports generated from that database• Create and generate graphs and spreadsheets used to track CRT rep performances.• Create and maintain ER (Employee Response) databaseSales Support Administrator, 2003-2007• Analyze departmental reports and use those results to draft new reports identifying any similarities and inconsistencies in the data.• Maintain the integrity of the Employee Database by making adjustments when necessary for Sales Operations and Direct Sales teams.• Draft and maintain Excel spreadsheets and graphs used to present data collected from subscribers involved in the QC process.• Research and Resolve commission inquiries and disseminate information for the Call and Courtesy Centers across the Greater Chicago Market.• Gather, organize, and submit commissions for all Direct Sales and Customer Service employees.• Prepare status and analytical reports pertaining to commissions.• Analyze contractor invoices for discrepancies and submit for payment.• Generate and process contractor charge-back invoices.