Darrell A. Email & Phone Number

Calgary, Alberta, Canada

Create a program for consistent, accurate documentation and processes• Review all deposit floor, Investment and Credit/Loan documentation for accuracy and compliance to all internal and external regulations• Participate in Internal and external Audit functions for overall operations • Review existing processes and procedures for efficiency and compliance to all regulations• Provide guidance and solutions to management for daily operations• Provide training and coaching on new processes and procedures• Document Control - Review and create forms and documents for the Credit Union as required• Create and maintain quality standards for processes and documentation

Provide a positive friendly experience for all guests• Provide direction, coaching, training to staff, and assist Servers when required• Provide a positive atmosphere for all• Speak with and provide solutions for dissatisfied guests• Correct and discount food orders as necessary• Cash Reconciliation, Bank Deposits, Staff Cash Report Corrections• Create weekly Schedule • Determine labor loads and cut staff when needed• Take and run food orders, bus tables• Other various duties as assigned by General Manager and Owner• Valid ProServe card

Calgary, Alberta, Canada

Service Alberta – Motor Vehicles - Calgary, Alberta July 15 2012 to Oct 2014 Administrative Support 3 (July 2012) – Motor Vehicle Specialist (June 2014 – Oct 2014)Provide a wide range of services to Assistant Director, Motor Vehicles South and 5 Motor Vehicle Specialists. • Assist the Motor Vehicles team in providing governance, policy administration and protecting the integrity of the data stored in the MOVES system • Compliance monitoring (Involves use of MOVES, CORES and knowledge of Motor Vehicle Policies and Procedures) • Performance measurement (Entries into SmartCars data base) • Providing guidance to registry agents • Operator and Vehicle Cancelations/Refunds ,Processing notices of Estate/Death • Receive, sort departmental mail, returned microfilm, and ordering various office supplies • Answer and direct phone calls from agents, clients, and other stakeholders • Liaison with building management, Alberta Infrastructure and other Government departments and ministries • Fire Warden and First Aid volunteer • Special projects as assigned

Provide a wide range of services to Assistant Director, Motor Vehicles South and 5 Motor Vehicle Specialists.• Assist in Invoice reconciliation (involves investigating any discrepancies found)• Assist the Motor Vehicles team in providing governance, policy administration and protecting the integrity of the MOVES system• Compliance monitoring (Involves use of MOVES, CORES and knowledge of Motor Vehicle Policies and Procedures)• Performance measurement (Entries into SmartCars data base)• Provide guidance to registry agents• Operator and Vehicle Cancelations/Refunds ,Processing notices of Estate/Death• Continue to learn and grow my knowledge of all systems, policy, procedures, regulations and legislation• Receive, sort departmental mail, returned microfilm, and ordering various office supplies• Answer and direct phone calls from agents, clients, and other stakeholders• Liaison with building management, Alberta Infrastructure and other Government departments and ministries• Fire Warden and First Aid volunteer• Special projects as assigned

Provided a wide range of services in a fast growing and changing organization.• Managed day to day updating and creation of all vendor accounts within financial system (Qbyte FM). This included auditing and following all guidelines set down by The Sarbanes-Oxley Act (Bill 198).• Created new policies and procedures for vendor maintenance. Continually adjusted and updated as business needs changed• Pulled reports for various business units and groups• Mentored Summer Students, Contract Temps and Admin Assistant• created an in-house knowledge base for co-workers inside and outside my department• Special projects as assigned

Provided a wide range of administrative services to the Director and a busy department of 20 in a highly dynamic and fast-growing organization of over 9000 employees and contractors.• Managed time and priorities under frequently tight time frames in a complex work environment. • Maintained and organized confidential on-line and hard copy personnel and company communication files. • Made travel arrangements for my department. • Collaborated with other administrative assistants to ensure vacation coverage and backup.• Managed office arrangements for departmental new hires and terminations, office moves and transfers, computer equipment. • Developed and maintained desk procedures for my role. • Maintained budget spreadsheets. Reconciled and coded company VISA statements for the department. Set up new vendors in SAP, received and coded invoices for payment and liaised with all consultants and vendors on payables and related issues.• Developed a Network of company contacts and knowledge base.• Took the initiative to simplify tools and procedures, prepared and distributed e-mail communication procedures.

Teamed with Office Services group to maintain a high customer service level to in-person and on-line internal and external clients and enquiries. • Assisted Office Services Coordinator in space planning and renovation projects. Tracked and received new furniture orders and coordinated installation. Self-taught AutoCAD Software and created and maintained floor layout and space planning drawings for roughly 24 floors in the Sun Life Building. Liaised with RGO and CSS on Suncor furniture stock and assisted in managing Suncor’s on-site furniture inventory. Provided backup coverage to the Move Coordinator with CSS to ensure moves were handled accurately and on time. • Created short illustrated manuals and procedures for Office Services.• Received and interpreted client requests in a timely manner on behalf of Suncor Reprographics. Worked with clients to understand their needs, created and ordered forms from in-house and outside vendors. Operated high-volume print, lamination and binding machines. • Picked up, sorted and distributed mail for all Suncor Canada and United States locations (special processing for all incoming Accounts Payable mail).• Managed Suncor’s key assignments, codes, inventories and lock ordering. Coordinated access card trouble shooting following Corporate Security protocols.• Provided representation for on-boarding of new Suncor Calgary contractors and employees.• Floor Warden Volunteer, Emergency Call-In Centre team member, and Maintained Advanced First Aid Certificate.

Senior Associate, Order Management • Timely data entry of equipment orders from sales into order and lease processing systems. Tracked and logged all sales and resolved order issues. Assisted less-experienced Order Management Associates with order procedures and issues.Commissions Associate• Processed, input and reconciled all sales commission calculations and submitted final calculations to Payroll. Ensured price changes and special promotions were recorded, distributed and tracked to determine promotion effectiveness and document accuracy.• Reviewed and proof-read Compensation Plan to ensure accuracy. Recommended process and procedure improvements and conducted special projects as assigned.• Assisted in training new employees.Contract Biller• Updated customer machine usage and billing records. Received numerous compliments from customers for providing excellent service. Responsible for ensuring that all customer orders were processed on time.• Developed IKON’s first aid program to bring IKON into compliance with provincial regulations and volunteered as IKON’s Chief First Aid Officer.

• Ordered and received movie, accessory and confectionary inventory. Shipped product among stores and to central warehouse. • Set the tone for the shift, motivated staff, set a good example for customer service, communicated and provided feedback. Scheduled sales associates and delegated work assignments. Completed and checked timesheets and forwarded to Payroll. • Prepared bank deposits, end-of-shift reporting and cash reconciliation. Tracked and reported promotional activities.• Implemented new company processes and procedures at the store.