Darrell B. Email & Phone Number

Hanover, Maryland

Pennsylvania

Successfully manage a team of Floor Supervisors, dealers and other personnel on various shifts in a full scale Casino operation. Monitor the casino floor observing employees and customers ensuring compliance with organizational, local, state, and federal gaming regulations, laws and procedures. Provide daily written and oral reports of the casino's activity to senior management that includes: incidents, irregularities, violations, financial transactions, and table win/ loss percentages. Audit… Show more Successfully manage a team of Floor Supervisors, dealers and other personnel on various shifts in a full scale Casino operation. Monitor the casino floor observing employees and customers ensuring compliance with organizational, local, state, and federal gaming regulations, laws and procedures. Provide daily written and oral reports of the casino's activity to senior management that includes: incidents, irregularities, violations, financial transactions, and table win/ loss percentages. Audit reports and examine win/loss percentages in comparison to previous month and previous year. Review dealer payouts, jackpots, money transfers and cash drops to ensure compliance and departmental policies. Work closely with security, cashiers, I.T , and other departments to isolate possible gaming violations, cheating, fraud, and the use of illegal gaming devices. Maintain safe guardianship of company assets by conducting daily inspections and audits of Table Inventory Slips, SARS's, MTL's , CTR's, W2-G's, W9's documents. Change and maintain layouts for all tables on the gaming floor. Perform preventive maintenance on the roulette tables including leveling the wheel. Show less

Greater Philadelphia Area

Serve as an energetic leader at Harrah's Casino while fostering teamwork, motivation, and open communication. Supervise dealers and assign tasks to ensure game integrity and guest satisfaction. Enforce performance standards, policies, and procedures relating to Table Games. Ensure that team members clearly understood table games policies and are accountable for their performance expectations. Work on challenges to improve and streamline departmental operations through continuous assessment of… Show more Serve as an energetic leader at Harrah's Casino while fostering teamwork, motivation, and open communication. Supervise dealers and assign tasks to ensure game integrity and guest satisfaction. Enforce performance standards, policies, and procedures relating to Table Games. Ensure that team members clearly understood table games policies and are accountable for their performance expectations. Work on challenges to improve and streamline departmental operations through continuous assessment of policies and procedures. Assist in training and mentoring accurate payouts and other mathematical issues for all dealers and dual rates. Observed games, players, and dealers to maintain the integrity of departmental standards and game protection. Promoted positive guest relations by providing an enjoyable gaming experience which included: answering questions, resolving disputes, and anticipating guests needs. Assisted in training and evaluating of insubordinate employees in a fair and equitable manner. Tracked suspicious play, monitored buy-ins, reviewed strategy, and calculated average bet on all high limit guests. Handled credit and Marker play for prestige guess which averaged $250,000 daily. Show less

Associate Of Arts - Aa, Social Sciences

Associate Of Arts And Sciences (Aas) Business Administration/ Management, Operations Management And Supervision