Manage crew of 5 – 20 movers, installers and drivers.Perform pre and post job walkthroughs with customers.Complete jobs under budgetCreate customer confidence and satisfaction during their environmental transition.

Responsible for overall operations and activities in successfully managing the fleet maintenance branch. Staff included 3 office personnel and 10 mechanics. • Increased customer retention and acquired new accounts. • Regulated expenses and increased profits – one of 3 managers, out of 70+, for record profits in 2015. • Generated positivity by streamlining business processes and reducing errors.

Responsible for technician paperwork, scheduling and dispatching services. • Maintain customer relations and follow up on recommended maintenance. • Processed job orders through invoices, updated tracking reports, and clerical duties.

Accountable for compliance with company safety program and federal motor carrier regulations. • Supervised a private fleet of between 62 to 71 drivers through six terminals. • Provided leadership, training and motivation of drivers and dispatch staff. • Additional responsibilities included driver recruitment and retention, efficient routing, customer support (internal/external), payroll, and production of daily-weekly-monthly reports.