Darrell Lyons Email & Phone Number

Huntsville, Alabama Area

Huntsville, Alabama Area

 Create new accounts using Active Directory Upgrade systems with new releases and models Monitor system performance and maintain systems according to requirements, troubleshooting issues Applies understanding and knowledge of information systems products Install and configure software and hardware  Clearly communicate technical solutions in a user-friendly professional manner Escalates complex technical issues using the Remedy ticket submission system Run Cat5 and fiber cable to expand network

Huntsville, Alabama Area

Huntsville, Alabama Area

Huntsville, Alabama Area

 Provide desktop support Applies understanding and knowledge of information systems products Provide technical software, hardware, and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions  Clearly communicate technical solutions in a user-friendly professional manner Escalates complex technical issues using the Remedy ticket submission system

Huntsville, Alabama Area

Kuwait And Afghanistan

 Provide technical support for the Army and Civilians working along side Applies understanding and knowledge of information systems products Provide technical software, hardware, and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a service center environment Clearly communicate technical solutions in a user-friendly professional manner Escalates complex technical issues using the Remedy ticket submission system

Madison, Al

 Provide technical support for the Army Corp of Engineers Investigate, analyze, and solve network connectivity, hardware, and software issues with clients  Support client Operating System applications assisting users with error messages and system lockups  Identify and mitigate security vulnerabilities applying security policies and procedures Troubleshoot to determine root cause of problem to resolve efficiently Able to prioritize own workload simplify and communicate complex technical issues clearly and persuasively  Accepts responsibility for the overall quality of service Interpret user information for accurate diagnosis of issues Troubleshoot to determine root cause of problem and resolve efficiently Prioritize own workload and able to reprioritize as projects evolve and need change

Associate Of Science (As), Network Engineering

Computer Information Systems

Activities and Societies: Kappa Alpha Psi