Darrell Rait Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Provided Respite support for Non-Verbal Autistic 13 year old • Helped reinforce social daily skills (Getting Dressed, Washing etc)• Interacted with the Pecs system• Took Trips to do activities, shopping, and parks

Vaughan, Ontario, Canada

•Responsible for managing various retail locations over tenure with an emphasis on creating a positive and dynamic culture to deliver exceptional results and KPI's.•Recommended Implementing many policies and procedures to reduce shrink in high volume stores, saw significant reduction from previous years•Recommended Implementing standard scheduling company wide to help control wages.•Responsible for recruiting, interviewing potential candidates, training new employees and mentoring.•Train new managers for the district ensuring they are adequate for the position and make recommendations based on strengths and weaknesses on where they can perform best•Working knowledge of Ontario Health and Safety and Employment Standards.

Toronto, Ontario, Canada

- Effectively Managed time to oversee all assigned venues on a daily basis- Took ownership of all on site documentations relating to policies and procedures, communications with office staff - Managed and communicated with vendors that supported store services to ensure compliance in pricing, stock, and service levels- Built a great network of peers within VRL and Toronto 2015 Organizing Committee at each venue - Responsible for all stock deliveries throughout the games at the venues - Ensured all outlets within the venues had great stock levels, were well organized and merchandised to sell- Managed and motivated a Supervisor Crew of 8 - Monitored and motivated the retail crew on a regular basis - Oversaw staff scheduling, tardiness and no show issues. - Held pre shift meetings with Supervisors if I wasn't present to hold with Crew, team brief for the day, sales, performance, and events- Set out expectations for breaks with daily event schedule to ensure enough service to demand during events- Ensured all customers had a exceptional experience at the venues - Oversaw and maintained all cash, balancing of tills, and safe deposits- Ensured all employees had health and safety training

Mississauga, Ontario

- First Under Armour Retail Employee hired in Canada- Sat in on Store Manager Interviews for first Canadian Location- Built new store including recruiting and interviewing all candidates - Responsible for Operations in absence of a store manager - Drive Sales & Performance Indicators while leading the floor - Exhibit and Model the Customer Experience Fundamentals for store team- Ensure the store Service Culture is representative of the Under Armour Brand- Share relevant Retail & Brand communication to Store Team; lead Team Shift Huddles- Maintain daily Store Standards; ensure completion of various Daily Tasks & assigned Store Workload- Partner with Store Manager in all areas of Inventory Control; oversee Stockroom organization and maintenance- Manage total store census: Seasonal hiring needs, anticipated turnover, recruited and interviewed based on store’s assessments to ensure a full staff at all times - Manage Wage Payroll Budget ensuring floor coverage is within allocated budget while optimizing business results - Responsible for evaluating performance of all Sales Associates and Associate Managers - Responsible for conducting interviews for management and Sales Associate candidates- Responsible for the training of new managers to meet company and store expectations- Exhibit extreme passion for the brand and a leadership presence within the store- Traveled to different stores throughout the district to assist as needed

Various Locations

- Provided exceptional customer service- Responsible for all operations of the store in the absence of a Store Manager- Consistently achieved Store and Personal KPI's while staying in line with wage budgets - Provided Leadership, Coaching, Training, and Mentoring to all store staff and management - Responsible for hiring all staff to fulfill needs season to season- Facilitated all training initiatives from selling skills to product knowledge - Facilitated all Staff Meetings - Assisted Management and conducted performance reviews - Scheduled staff and management to meet business demands- Initiated and ensured execution of pricing/signage standards, restocking and receiving product, and Sale Preparations - Collaborated with merchandizing team on the execution of floor sets - Led year-end Inventories

Toronto

- Managed all computer operations for retail outlets, offsite events, and the corporate head office- Implemented Windows XP Operating System, Servers (as business grew), a Virtual Private Network- Installed and maintained all point of sale systems- Purchased all software and hardware- Assisted in developing a fully functional e-commerce website - Maintained and provided customer service for the e-commerce site- Daily tasks included: - Answering customer inquires regarding product, policies, and shipping - Processed and shipped all website orders in a timely fashion - Tracked orders - Updating content on website - Compiled business reports and sales statistics to aid in developing future business growth

Toronto

- Developed a Large repeat customer base with a high level of customer service and technical knowledge- Assisted in Year End Inventory

Toronto

- Developed a large customer base with a high level of customer service solutions - Provided customers with technical knowledge on many different product lines to better suit their needs to excel at the sport they were participating in- Worked with schools, businesses, and organizations to find solutions for their respective needs within a budget.- Controlled all merchandising aspects in store and off site events- Managed Warehouse and Shipping and receiving product

Toronto

- Provided exceptional customer service while learning the tools of the Quick Service Restaurant Industry. - Daily training, coaching, and motivating 60-80 staff members at the location on policy and procedures. - Hands on training was supplemented with classroom training which I was able to deliver clear and direct to ensure all staff was properly trained in the aspect of the restaurant they were working in. - I was completely trained in every aspect of the operations including customer service in the front line or drive thru, food preparations, equipment management, and inventory