As an Operations Manager at Macys I oversee "front" and "back of house" functions such as Order Fulfillment, At Your Service, and Receiving. I ensure efficient processess for fulfilling online orders, handle all customer returns through our At Your Service team, and manage the flow of incoming merchandise in Receiving to minimize backlogs. By implementing best practices and optimizing team performance, I help Macy's deliver a seamless and satisfying customer experience.

As Stockroom Manager at Genuine Parts Company, I spearheaded all daily operations within the Distribution Center, overseeing a large team and ensuring smooth workflow. My responsibilities included hiring, training, and promoting stockroom associates, as well as collaborating with the Safety Committee to maintain regulatory compliance. I served as the primary point of contact for facility vendors and coordinated courier services throughout the DMV area. Additionally, I managed inventory control of product valued at over 7 million dollars and maintained a high stocking average as well as fulfilling thousands of orders weekly. My tenure as Stockroom Manager was marked by effective leadership, strategic coordination, and a steadfast commitment to operational efficiency.

As Assistant Stockroom Manager at Genuine Parts Company, I played a pivotal role in overseeing various departments and functions. Initially focusing on managing the Returns Department, I led a team in processing returns from over 70 storefronts, handling product staging, credit issuance, and product rejection. Subsequently, I temporarily managed Outbound/Shipping, ensuring accurate sorting, palletizing, and loading for distribution to our extensive customer base across the DMV area. In my final year, I took charge of Order Fulfillment, directing a team to efficiently fulfill orders within strict delivery windows, catering to both inner-distribution shuttles and external clients. Throughout my tenure, I consistently demonstrated leadership, adaptability, and a commitment to operational excellence.

During my time as Labor Claims Specialist at Genuine Parts Company, I managed multiple responsibilities with precision and efficiency. My primary tasks included processing labor claims within strict timeframes, stocking returned parts, and coordinating the shipment of repair and return products to our partnering manufacturers. With a keen attention to detail, I ensured accurate documentation and timely resolution of all claims, contributing to the smooth operation of the department and overall customer satisfaction. My tenure in this role allowed me to further develop my organizational skills and strengthen my ability to manage complex logistics effectively.

As a Stockroom Associate at Genuine Parts Company, I served as a versatile team member, adapting to various roles within the operation. From stocking new freight and returned products to fulfilling orders and loading trucks, I embraced the diverse responsibilities with enthusiasm and dedication. My experience as a Stockroom Associate provided me with a comprehensive understanding of the operation's intricacies and equipped me with valuable skills in inventory management, order fulfillment, and logistics. I approached each task with diligence and a commitment to excellence, contributing to the overall efficiency and success of the Distribution Center.