Darrell Davis Email & Phone Number

Fort Wayne, Indiana Area And Remote Work

• Effectively work towards and ensure the successful implementation of the Housecalls platform, successfully implementing over 1,500+ software installations, including 500+ larger healthcare facilities• Successfully worked with over 2,000 customers to understand their unique business processes and requirements and make sure their needs are met in the implementation• Consistently appointed to address and resolve top tier customer concerns, resulting in high retention of troubled customer… Show more • Effectively work towards and ensure the successful implementation of the Housecalls platform, successfully implementing over 1,500+ software installations, including 500+ larger healthcare facilities• Successfully worked with over 2,000 customers to understand their unique business processes and requirements and make sure their needs are met in the implementation• Consistently appointed to address and resolve top tier customer concerns, resulting in high retention of troubled customer accounts• Repeatedly recognized for providing superior customer service during the implementation process, resulting in increased customer appreciation acknowledgements and customer service ratings • Manage the training and workflow process for the implementation of various West\Televox applications• Executes on defined practice workflow, implementation checklists and end user training, resulting in efficient roll outs and implementations.• Followed over 1,000+ customer training plans and implementation checklists, while accessing user abilities and customizing training to fit their specific needs.• Effectively works with internal teams and consistently offers new and innovative ideas, while offering a high level of engagement and support• Successfully support customers during implementation both remotely and onsite, ensuring both project goals and established time lines are met.• Provides implementation change management support of the Housecalls system from large healthcare facilities to single provider practices.• Effectively communicates and works closely with customers to ensure alignment on timeline and expectations of go live• Succinctly works with clients on internal testing and evaluate if expected results are delivered, while providing adaptability to effectively adjust and accommodate any requested changes• Schedule and track meetings, provide status reports and other documentation to project leaders to ensure proper project completion Show less

Mobile, Alabama Area

• Managed tape backups units, file servers, switches, CISCO equipment, and additional devices.• Updated systems by installing memory upgrades and additional fixed storage space.• Developed system configurations with memory optimization for various PC’s on network.