Is Operations Manager
Brea, Ca
CREDIT UNIONManaged complex network and critical application servers with over 300 users at two locations. Responsible for maintenance of credit union servers, voice and data networks, firewalls, remote communications capabilities, extranet services, and VPN. Managed IS Back Office staff with up to 7 direct reports. Ensured timely and accurate delivery of IS services such as daily and monthly processing. Managed installations, upgrades, troubleshooting, repair, business continuity plans, backups, performance and capacity monitoring. Provided redundancy and overflow support for IS Front Office operations, facilitated good relationships between IS and Credit Union staff, and assisted with regular audits/exams. Also led the IS team through a season of significant organizational change. Other responsibilities included, IT Back Office Operations, People Management, Team Leadership, Change Management, Project Management, Budget Management, Vendor Management, Risk Management & Compliance, Training, and IT Help Desk