Darrell Hogan Email & Phone Number

Alpharetta, GA

Greater Atlanta Area

• Conduct home inspections for residential real estate buyers and provide extensive report of findings.

Greater Atlanta Area

• Product Manager for the Bank of America daily database feed which is used by all areas of the company for decisioning, account acquisition, and portfolio management.
• Delivered solutions to Tier One and Tier Two customers for consumer credit acquisition campaigns and portfolio management processes.
• Managed the SDLC from conception and design through delivery.
• Elicited and translated customer needs/goals into requirements; converted requirements into functional specification for developers; performed testing & data analysis of results; conducted quality assurance reviews.
• Performed sales consulting to develop & implement solutions for Tier One & Two clients.
• Managed customer relationships and provided consulting services, including recommending products, services and managing issue resolutions that supported the customer’s changing business strategy.

Greater Atlanta Area

• Marketing Information ManagementBureau Management Team
• Crafted business requirements and functional specifications for re-engineering of credit attributes. The new attributes consistently outperformed the previous suite of attributes with more accurate predictability.
• Managed re-engineering and monthly updates of acquisition and customer databases containing 1,500 attributes & 30M records.
• Conducted quality assurance audits & analysis of changes at all three consumer credit bureaus.
• Led project management for the transition of data & file exchange from secure FTP site to SharePoint.

Alpharetta, GA

• Provided system analysis & solution design for internal and external clients.
• Gathered requirements and produced functional flows, specifications & documentation for development of solutions & system enhancements.
• Resolved processing issues, wrote new programs and enhanced processes in support of the Legacy system utilized by 67% of the employees, which generated 85% of Division revenue.
• Reduced expenses by an estimated $500K annually by creating, testing, and implementing process changes.

• Engaged in all aspects of the SDLC by conducting analysis, data audits, metrics development and process documentation. Created testing procedures for the legacy system to ensure quality and accuracy while migrating.
• Performed project management for the ten largest customers transitioning to the new super computer system.
• Created presentations and facilitated customer meetings for all levels of the organization, including the C suite level, to communicate the differences and benefits of the new system.

Alpharetta, GA

• Conducted process analysis, data analysis, and hypothesis testing of the current address management system to understand the variables impacting the current results in order to create a solution.
• Created solutions to improve and enhance address and other id information quality on a 270M consumer credit database; reduced mail return rate by 7% and improved online match rates. Gained senior management approval.
• Managed the entire SDLC process for implementing the address management system changes (i.e., generating business requirements, preparing functional specifications, creating functional and data flows, executing and.

Scrum Product Owner Accredited Certification, Scrum Product Owner

Certified Business Analyst Professional

This comprehensive program helps professionals develop in-demand skills to identify, analyze and design processes to improve the overall.

Computer Science

B.S., Management