Darren Brown Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

• Develop and cultivate a devoted client book through adept relationship building and communication skills.
• Produce total travel sales of nearly $3 million annually at a margin of 11 percent.
• Propel and co-manage a team of four employees, while serving as the point of contact for 20 corporate accounts.

Greater Seattle Area

• Leveraged positive client relationships and travel industry expertise to expand business by more than $2 million in total sales over two years, leading to promotion to Assistant Team Leader.

Seattle, Washington, United States

• Develop new WordPress website from scratch and lead full re-brand of NHLtoSeattle.com into SoundOfHockey.com, which now receives more than 10,000 page views per month.
• Conceptualize, host, produce, edit and publicize the weekly “Sound Of Hockey” podcast, a show that has garnered more than 200,000 downloads and 150 five-star reviews since launching in October, 2018.
• Edit every post on SoundOfHockey.com, six days per week, to ensure the site produces the best hockey content in Seattle.
• Produce and manage content calendar for five contributors.

Seattle

• Conceptualize, host, produce, edit and publicize the weekly “Sound of Hockey” podcast.
• Write a variety of hockey and fan content, including weekly blog posts, on nhltoseattle.com to help grow knowledge of and interest in the sport of hockey in the Seattle market leading up to the NHL team’s arrival.
• Emcee Seattle Hockey Analytics Conference, attended by 300+ managers, coaches, analysts, and fans.

HockeyWilderness.com

• Cultivated loyal online following by publishing up to four stories per week that attracted 1,000-3,000 readers per post.
• Hosted and produced the weekly podcast “Interstate Hockey Pod,” and received promotion to Editor on the site in 2018.

Thompson Seattle

• Orchestrated the opening of a brand new, 158-room luxury boutique hotel in Seattle.
• Individually built and onboarded a team of 24 employees.
• Boosted the hotel’s TripAdvisor ranking in Seattle by 60 places.

Millennium Hilton, New York, NY

• Promoted three times in five years at a 569-room, 4-Diamond hotel in the nation’s most competitive hotel market.
• Chosen to oversee a department of 36 direct reports and earned the Manager of the Year Award in 2013.
• Selected to launch the new West Palm Beach Hilton as Task Force Manager in early 2016.

Millennium Hilton, New York, NY

• Managed Room Attendants and Housemen to provide daily direction and ensure all rooms met and exceeded guests’ cleanliness expectations
• Executed business day opening procedures and created assignments for Housekeeping staff, optimizing productivity

Millennium Hilton, New York, NY

• Displayed superior leadership capabilities to immediately earn the respect of long-tenured Team Members
• Managed first, second, and third shifts interchangeably, providing a consistent level of effort, positivity, and leadership
• Implemented creative new programs, including The Above and Beyond Club and GSA Check-In Audits, resulting in more consistent guest service
• Applied outstanding verbal and written communication skills to regain the confidence of inconvenienced guests and appropriately recognize the hotel’s most loyal customers
• Worked tirelessly to maintain the hotel’s productivity and functionality in times of crisis and emergency, accepting direct accountability for returning the OnQ Front Desk system to normal operation after Hurricane Sandy
• Represented Millennium Hilton by owning the responsibility of addressing guest SALT feedback, consistently responding to clients with individualized correspondence

Hilton New York Hotel

• Performed check-in and check-out duties for a high volume of guests while maintaining all Hilton Service Standards
• Provided a professional appearance and welcoming atmosphere for all guests, ranging from frequent business travelers and VIPs to families visiting Manhattan for the first time
• Utilized knowledge of Hilton New York hotel and its surrounding area to exceed guest expectations and create a more positive and personal interaction
• Communicated in English and Spanish with international guests

• Promoted Hilton’s luxury shared ownership program by clearly communicating its benefits to qualified hotel guests
• Prioritized competing deadlines and scheduling conflicts
• Liaised between hotel guests and Sales Executives to manage a wide variety of busy schedules
• Built professional rapport with prospective members by applying superior interpersonal and customer relations skills
• Assisted in implementing and tracking current and future marketing operations

• Managed $5-million portion of TTi’s annual business through multi-tasking, self-motivation, and a strong work ethic
• Coordinated and marketed large-scale and small-scale sales events on a weekly basis through continuous communication with customers and co-workers
• Created lasting relationships with major accounts and their personnel by utilizing interpersonal communication skills and proving ability to follow through on commitments

Certificate - Content Strategy And Storytelling

Activities and Societies: - Content Strategy: Crafting the User Experience - Content Creation: The Power of Storytelling - Content.

Bachelor Of Arts, Economics And Spanish

Activities and Societies: Sigma Phi Epsilon, Intramural Sports, HumorologyEconomics and Spanish