Darren O'Neil Email & Phone Number

Hudson, Massachusetts, United States

Norwood, Massachusetts

• Proven track record of influencing operations teams to exceed customer service goals without having direct authority by becoming the subject matter expert and growing professional relationships with key stakeholders• Reduced 118,000 driver missing scan defects in 2019 versus the same period the previous year through improved operational training and newly designed best practices• Facilitated daily engagement with operations teams from front-line supervisors to upper management to ensure dissemination of service expectations• Saved over $8 million annually in non-value-added payroll expense and improved service metrics by creating and implementing customer service tracking software across all domestic operations• Provided weekly high-level customer service presentations and summaries to the Business Planning Unit• Managed a team of nine full-time supervisors and specialists between Operational Excellence, Marketing and Sales IE, Access Point Deployment, and Data Mining teams

Worcester, Ma

• Prepared and deployed work measurements for the sort to set production and performance targets through refined operating plans to maximize cost savings• Collaborated with operations managers and supervisors to develop optimal operating plans, and assist in the implementation of new processes

Worcester, Ma

• Prepared and deployed work measurements for the sort to set production and performance targets through refined operating plans to maximize cost savings• Collaborated with operations managers and supervisors to develop optimal operating plans, and assist in the implementation of new processes

Central And Western Mass

• Reduced 4,000 actual hours annually for central sort operations through improved processes and job setup by working with management teams and completing predetermined time study work measurements• Acted as the liaison between Operations, HR, Finance, Business Development, Automotive, Plant Engineering, Hub and Feeder departments to ensure service commitments are exceeded while controlling costs

Norwood, Massachusetts

IE Supervisor coordinated Business Development and Engineering teams to cultivate new business• Prepared cost analysis justifications, master operating plans, and customer on boarding process• Validated successful launch of new accounts through targeted follow up with all involved parties

Worcester, Ma

IE Supervisor reduced service defects through report generation and operational training• Developed centralized reporting portal to improve manager review of key service and production metrics

Worcester Ma

 Improved flow investigation time by 80% through software development Reduced analysis time by 25 hours per month Cost and flow analysis for high volume customers Develop special operating plans for high value shipments Workplace redesign for increased through put

Natick, Ma

Lexington, Ma