As a Cloud Solution Architect (CSA) I am responsible for driving high priority Azure customer initiatives in tight collaboration with customers, partners, ISVs and the Microsoft field teams. The CSA is a technical customer facing role that is accountable for the end-to-end customer cloud deployment experience. I own the Azure technical customer engagement working through partners including assessment workshops, specific implementation projects and/or Proofs of Concept (POCs). I act as a subject matter expert for the Microsoft Intelligent Cloud including the following areas: • Azure IaaS (compute, storage, network)• Azure App Service• Azure IoT Suite• Azure Maching Learning• Azure Stream Analytics• Power BI• Azure Active Directory• Azure SQL DB• Operations Management Suite• Enterprise Mobility SuiteCore responsibilities as a CSA include:• Interfacing with both the generalists and specialists in the Microsoft sales and service organizations focused on consumption of the Azure platform in high potential accounts• Executing quick technical feasibility and proposal development for moving identified workloads to Azure• Building a technical and security architecture in Azure for the selected applications and workloads• Leading compliance assessments with the customer on designed Azure architecture• Selecting a migration approach to lift and shift the workloads to Azure or architecting a green field development and/or production platform for new applications• Executing POCs• Driving the quality of the onboarding plan with partners• Reporting to customer as business objectives/business value conditions are met• Ensuring plan execution and Azure consumption targets are met• Documenting and sharing technical best practices and insights with product engineering and the architect community

• Performed varied roles on the Service Platform team from architecture & design to implementation & deployment based on requirements and demand, demonstrating ability to work in a dynamic and flexible manner• Designed high availability directory service solution to support authentication and access control for cloud services.• Performed the role of Product Owner for Business Service Enablement.• Successfully integrated multiple software components as part of building a cloud service platform.• Created multiple Business Service designs and cloud automations for the platform, including SugarCRM, Wordpress, HP Tonic and Drupal.• Automated the deployment and integration of PostgreSQL, HP Cloud Service Automation, HP Operations Orchestration and custom services within a single Enterprise Linux appliance, reducing the effort required to generate new appliance builds from 8+ hours to 15 minutes.• Gained significant knowledge of cloud service providers and cloud automation concepts.• Worked as part of a large, diverse global team.

• Responsible for technology governance and ongoing operational services provided to a major UK government client based across multiple UK locations with more than 30,000 desktops and 800 servers, reporting to the Account Delivery Executive and CTO.• Architect delivering HP Software tools to provide single-pane-of-glass view to the real-time status of key client IT services and the components which comprise them. This utilises monitoring technologies as well as automated discovery and is under-pinned by a central CMDB.• Operating at multiple levels within the organisation, working within a team of engineers and architects as part of the Chief Engineer group.• Technical leadership of major outages within the distributed client estate, combining organisational and troubleshooting skills with hands-on support when required.• Responsible for the integration of a large number of services, from infrastructure components to business critical enterprise applications.

• Manager of UK Wintel organisation for UK government & high security accounts.• Responsible for all elements of staff management and financial accountability for multiple cost centres.• Worked directly with account Service Delivery Executives to review and improve the service being provided by the UK Wintel capability to the wider delivery organisation.• Conducted productivity analysis using LSS techniques and implemented tooling and process changes to improve productivity of my teams by up to 70%.• Developed cost models and service definitions for new business.• Continued to act as technical SME and provide ad-hoc hands-on support to operational teams as required.

• Team lead for the Wintel organisation providing server and associated infrastructure service support to a major UK government client.• SME for all areas of technical delivery from the UK Wintel organisation.• Day-to-day management of staff and associated team workload.• Point of escalation for account service management team.

• Responsible for the support and maintenance of all core Wintel infrastructure including messaging, software delivery, backup & restore and systems management for a major UK government client.• Provided remote Cisco switch support for 140+ sites in the absence of a dedicated network management capability within the account.• Gained significant exposure to a wide range of technologies and developed troubleshooting abilities to a high standard.• Consistently delivered improvements to tools and processes to enhance productivity.• Developed desktop application to automate management and end to end provisioning of user accounts and mailboxes within the NT domains.• Achieved Active Directory Global SME status within the EDS AD Service Line, consulting on directory designs, performing peer reviews and responding to global escalations.

• Performed various roles within the Service Desk for a major government client from 1st line technical support to team lead.• Gained and demonstrated valuable knowledge about the client business and service delivery organisation.• Developed new web based knowledge management system to replace existing inefficient solution.