Darryl Johnson Email & Phone Number

Palm Coast, Fl, Us

United States

• Provide timely technical support to schools and district departments • Diagnose and repair hardwaresuch as servers, computers, monitors, peripherals, scanners, printers • Diagnose and repairsoftware-related problems including operating system and/or curriculum-based software.• Installnew/replacement hardware.• Install new/replacement software and maintain proper licensing.• Performregular servicing and preventive maintenance on hardware and software.• Evaluate and recommendupgrade, replacement and new purchase of hardware and software when appropriate.• Analyze, interpret,and implement hardware and software specifications as needed.• Order or fabricate needed parts as wellas equipment and supplies necessary to perform repairs, maintenance and installations.• Maintain aninventory of supplies, equipment tools and parts for maintenance.• Operate a variety of hand and powertools, testing and calibration equipment as well as District vehicles and equipment.• Comply withpolicies and procedures to ensure the safety of self and others as well as network security andconfidentiality.• Prepare and maintain documentation and records of installation, repairs, system set up,maintenance and purchases.• Provide instructions and orientation to computer users.• Provideinstructions and orientation to computer users.• Conduct self and communicate professionally with staffvia email, phone or in person.• Networking skills related to installing and configuring Apple andWindows servers, cabling,routers, switches, etc. and building various types of interface cables.••.Organizing and prioritizing workflow independently and handling multiple projects simultaneously withminimal daily supervision.

UNISYS Datacenter Engineer Houston, TX 5/2018 to 7/2019• Provide general technical support and monitoring capabilities as part of the operations team for the HPE/HP/DXC systems including XP Hitachi, 3par, and Enterprise tape storage systems.• Apply Unix/Linux system knowledge along with using a variety of in house and vendor supplied diagnostic tools to monitor and effect basic system repairs.• Troubleshoot and document general software, hardware, and network issues, and then apply corrective action/repairs to the problem or escalate as per defined procedures.• Utilize ticketing system, for problem ticket tracking and resolution .• Receive, document and accommodate all customer calls, particularly during off-hours, and resolve customer issues if possible, or escalate to the appropriate level.• Perform data center facilities monitoring, problem remediation, and emergency event response during normal daily operation and off-hours.• Participate in the decommission process of older systems & system relocation activities.• Promote the use of inter-departmental resources for tools, metrics, and common solutions to team members via email and presentations.