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Layer 2 Network Management: Managed and configured Layer 2 switches, including VLAN setup, port configuration, and troubleshooting switch-level connectivity issues to optimize network performance and segmentation.Layer 1 Cable Management: Conducted structured cabling installations following industry standards, ensuring clean and organized layouts for streamlined troubleshooting and signal integrity.Data Center Operations: Supported data center infrastructure by monitoring CRAC (Computer Room Air Conditioning) units to maintain optimal environmental conditions. Conducted server and network device installations, securely mounting, connecting, and configuring hardware as per deployment requirements.Mobile Device Management (MDM): Deployed and managed mobile devices, ensuring proper setup and security protocols for new phone deployments. Provided end-user support for mobile devices to maintain connectivity and productivity.Network Infrastructure Management: Assisted with the monitoring, management, and troubleshooting of network infrastructure using Cisco DNA Center. Conducted regular assessments of network health, implemented updates, and resolved issues to support reliable network access and operations.Monitoring & Troubleshooting: Used network monitoring tools to proactively identify and resolve issues within the network and data center environments, minimizing potential disruptions.

 Applied expertise in Security Operations Center (SOC) practices for real-time monitoring,incident handling, detailed investigations, and precise reporting across diverse log sources. Conducted initial triage and effective troubleshooting for network and systems issues,meticulously documenting steps taken and promptly escalating cases to relevant servicesupport teams. Managed the initiation and tracking of service tickets with WAN circuit vendors, swiftlyresolving Wide Area Network problems to minimize operational disruptions. Demonstrated expertise with a variety of network infrastructure tools and equipment,including solutions from industry leaders such as Cisco, Juniper, and Forerunner.

 Successfully tackled intricate challenges related to Cisco routers and switches, conductingtroubleshooting for OSPF, BGP, EIGRP, and various other networking protocols. Ensured uninterrupted user experiences by providing desktop support and guaranteeingnetwork connectivity for critical services, including the implementation of software updatesand enterprise features such as TCP/IP, DNS, and DHCP. Held secret clearance, entrusted with the responsibility of overseeing company patents,federal contracts, and international property rights.

 Led the implementation of advanced technical support for global US Army personnel,facilitating system maintenance and efficiency improvements through automation, while alsomanaging identity resources and providing daily user support. Innovatively crafted detailed entries in the ticket management system, overseeing incidentresolution or escalation according to established protocols. Maintained oversight of the U.S. Army's EMS Mass Warning Notification System, ensuringits seamless operation and ongoing maintenance. Identified potential service interruptions and discrepancies through thorough data analysisand ticket analytics, promptly communicating findings to Team Leads.