Darryl Robinson Email & Phone Number

Austin, TX

• Reviews and releases credit holds, works directly with the customer to resolve discrepancies regarding payment
• Maintain customer credit limit and payment terms in Oracle
• Actively involved in process improvement plans to help invoices/statements run seamlessly
• Process customer invoices to assigned portals, issue refunds and tax adjustments

Austin, Texas, United States

• Initiate contact with clients/patients regarding delinquent account balances.

Austin, Texas, United States

• Internal Sales Representative
• Responsible for revenue growth and customer retention on Public Accounts, ie K-12, Non-Profits and Government agencies.
• Make specific outbound call initiatives/campaigns may vary to include lead generation, account penetration, product penetration, introduction of new product/service offerings and relationship building
• Maintain daily goals of 100% of outbound calls, talk time and use of Salesprism

Austin, Texas, United States

• Responsibilities included:
• Create/Receive quotes in Channel Online
• Provide pricing, product sourcing and availability
• Backorder management and SKU replacements
• Credit Card placement
• Order cancellation, Returns, Credits

Austin, Texas, United States

• Account Representative (Federal, Healthcare)
• Process various government entities purchase orders from work queue.
• Assisted primarily with Direct and Indirect customers for Dell Federal and Dell Healthcare.
• Create quotes, verify pricing, contracts, rated orders and various ship methods per purchase order.
• Work effectively with sales, contracts, collections and project manager to resolve any issues and meet SLA.

Austin, Texas, United States

• Catalog Manager, Team Lead, Federal Accounts 2008-2014
• Worked closely Dell Federal Sales customers. Responsible for managing complex Premier pages that may consist of special shipping, pricing, up-selling, CFI Imaging and B2B invoicing.
• Create/Import sales quotes pertaining to Desktops, Laptops, Workstations, Printers, Peripherals and Servers.
• Address any issues to correct pricing or add skus that were missing due to product transition.
• Assist customers with navigating through their ecommerce page
• Worked with Dell Account Executives, Contracts and the Online Business Manager to address any concerns with pricing, Bids or meeting deadlines to import quotes.

Austin, Texas, United States

• Process various government entities purchase orders from work queue.
• Assisted primarily with Direct and Indirect customers for Dell Federal.
• Create quotes, verify pricing, contracts, rated orders and various ship methods per purchase order.
• Work effectively with sales, contracts, collections and project manager to resolve any issues and meet SLA.

Austin, Texas, United States

• Managed portfolio of 100+ Global accounts totaling over $10M on average
• Initiated conference calls with sales team, invoicing team and customer, to resolve any complex issues relating to purchase order/invoicing discrepancies.
• Help drive process improvement plan. Benefiting collections team and assigned customers, resulting in lowering DSO and customer satisfaction.
• Consistently met and or exceeded monthly/quarterly goals.
• Special Recognition/Accomplishments: Reduced aged invoices by over 50%, by initiating process improvement plan for vendor.

Austin, Texas, United States

Austin, Texas, United States