Darryl Robinson Email & Phone Number

Austin, Tx

• Reviews and releases credit holds, works directly with the customer to resolve discrepancies regarding payment • Maintain customer credit limit and payment terms in Oracle• Actively involved in process improvement plans to help invoices/statements run seamlessly• Process customer invoices to assigned portals, issue refunds and tax adjustments

Austin, Texas, United States

• Initiate contact with clients/patients regarding delinquent account balances.

Austin, Texas, United States

Internal Sales Representative• Responsible for revenue growth and customer retention on Public Accounts, ie K-12, Non-Profits and Government agencies.• Make specific outbound call initiatives/campaigns may vary to include lead generation, account penetration, product penetration, introduction of new product/service offerings and relationship building• Maintain daily goals of 100% of outbound calls, talk time and use of Salesprism

Austin, Texas, United States

Responsibilities included:• Create/Receive quotes in Channel Online• Provide pricing, product sourcing and availability • Backorder management and SKU replacements• Credit Card placement• Order cancellation, Returns, Credits• Reconciling non-code orders• Contact Distribution partners to expedite lead time

Austin, Texas, United States

Account Representative (Federal, Healthcare)• Process various government entities purchase orders from work queue.• Assisted primarily with Direct and Indirect customers for Dell Federal and Dell Healthcare.• Create quotes, verify pricing, contracts, rated orders and various ship methods per purchase order.• Work effectively with sales, contracts, collections and project manager to resolve any issues and meet SLA.

Austin, Texas, United States

Catalog Manager, Team Lead, Federal Accounts 2008-2014• Worked closely Dell Federal Sales customers. Responsible for managing complex Premier pages that may consist of special shipping, pricing, up-selling, CFI Imaging and B2B invoicing. • Create/Import sales quotes pertaining to Desktops, Laptops, Workstations, Printers, Peripherals and Servers.• Address any issues to correct pricing or add skus that were missing due to product transition. • Assist customers with navigating through their ecommerce page • Worked with Dell Account Executives, Contracts and the Online Business Manager to address any concerns with pricing, Bids or meeting deadlines to import quotes.• Ensure customer ecommerce page is setup correctly with correct catalogs and contract codes• Managed FED book of business to acquire new business opportunity.

Austin, Texas, United States

• Process various government entities purchase orders from work queue.• Assisted primarily with Direct and Indirect customers for Dell Federal.• Create quotes, verify pricing, contracts, rated orders and various ship methods per purchase order.• Work effectively with sales, contracts, collections and project manager to resolve any issues and meet SLA.

Austin, Texas, United States

• Managed portfolio of 100+ Global accounts totaling over $10M on average• Initiated conference calls with sales team, invoicing team and customer, to resolve any complex issues relating to purchase order/invoicing discrepancies.• Help drive process improvement plan. Benefiting collections team and assigned customers, resulting in lowering DSO and customer satisfaction.• Consistently met and or exceeded monthly/quarterly goals.• Special Recognition/Accomplishments: Reduced aged invoices by over 50%, by initiating process improvement plan for vendor.

Austin, Texas, United States

Austin, Texas, United States