Darsh Patel Email & Phone Number

Toronto, On, Ca

->Provide IT support services, troubleshooting and system operation.->Remote access to perform troubleshooting when needed like TeamViewer and RDP.->Switch and network configuration, set up cameras, VLAN, intercom server set up, testing and troubleshooting parking machines.->Manage network connectivity (LAN/WAN, wireless, routing) and network infrastructure hardware (routers, hubs, switches, firewalls, etc.), using industry-standard best practices.->Install RDP client and window server licenses->Troubleshoot monitor and implement Internet services->Monitor and administer DNS, IIS, DHCP, VPN, SNMP and SMTP services->Assist end users in diagnosing and resolving all computer hardware, software and printer issues->Troubleshoot Windows operating systems including 2008/2012/2016, Windows 7 Pro, Windows 7 Embedded and Windows 10 & 11.->Maintain server infrastructure and services->Coordinate installation and/or relocation of local and remote systems, including data cabling

->Diagnosed and resolved technical hardware and software issues involving internet connectivity, email.->Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps. ->Handled trouble tickets with support interventions for urgent issues. ->Comfortable with computer systems, cable boxes and TV setups and troubleshooting, My Shaw and BluCurve TV apps issues, browsers, Setup Email system and a comfort level with troubleshooting these topics patiently with customers over the telephone.->Document the problem and solution thoroughly, customer’s interactions and escalating the potential service issues to level 2/3 support using ServiceNow.

-> Increased team productivity and automated repetitive tasks by using PowerShell, CRM, SSL, Apache, IIS and server security software.-> Stabilized and protected client network and PC environment by providing firewall.-> Trained employees across multiple departments on network operations, including log-in procedure, network management software, permissions, security and use of software.-> Modified PowerShell and Windows scripts, applets and web pages.-> Worked on networking and Windows server 2008/2012/2016/2019, including security set up and clustering services.-> Monitored and manage Helpdesk ticketing queue and provided timely resolution remotely.-> Managed DNS, DHCP protocols, SSO and Active- Directory infrastructure.-> Used active directory to unlock and reset Windows passwords, created user accounts and assigned passwords, group policies, created and reserved static IP address through DHCP server tools, bound clients through VPN.-> Maintained workstations, printers, scanners, and installed security fixes.-> Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.-> Corrected server configuration problems, wrote scripts to ensure smooth server/reboot functioning, and assisted with a variety of Linux-based inquiries and concerns.

Chatham

-> Maintain and troubleshoot existing system, as well as upgrading software.-> Analyze, Design, Implement and test new applications as per the requirements.-> Handled PHP based project using MySQL database with XAMPP server

Sarnia

-> Designed and Developed software application -> Have a very good knowledge of Python, HTML5, Pug (Jade), CSS3, NodeJs, ExpressJS, Bootstrap, JavaScript, AngularJS, ReactJS, Cloud9, RaspberryPi3.-> Handled 2 projects in Python connecting to the Server and fetching information from a database.-> Have good knowledge in Networking-> Troubleshooting and debugging the errors in the code-> Leveraged Active Directory skills by setting up DHCP/DNS/IIS/FTP services on WS 2012 R2.-> Created website for the new branch and made it accessible over the domain.

Canada

Ahmedabad Area, India

-> Responsible for handling client and getting exact match candidates based on the requirement requested by client-> Create real time web applications using ASP.NET C#, Web services and WebAPIs-> Develop and maintain SQL server NoSQL and relational databases using SQL Management Studio-> Build, maintain, schedule jobs on SQL server to run stored procedure to generate reports-> Create and schedule DTS packages to automate data transfer processes-> Create reports using ASP.NET C#, HTML, CSS , JQuery and AngularJS

Computer Software And Database Development, Computer Software Engineering, 3.54 Gpa

Activities and Societies:• FRONT-END: HTML, CSS, Bootstrap, JQuery and JavaScript, NodeJs, ExpressJS, AngularJS, ReactJS • PROGRAMMING.

Bachelor'S Degree, Computer Engineering