Darshan Salvi Email and Phone Number

In CXM solution supporting multiple locations based on Hybrid infrastructure: - 1) Designing IT solutions based on the business requirements keeping focus on developing NXT Gen integration patterns and best practices for a company. 2) To plan, manage, execute and finish projects with excellent diagnostic / problem-solving skills, swift communication & time-management for optimum use of CXM Hybrid solution.

Managed Services (Delivery) front:- Heading Black Box Limited Global NOC Services: Responsible for delivery of 24x7 RIM Services maintaining 9999 uptime. Active participation in Black Box NOC infrastructure design & responsible for selection of right ITSM/EMS/RPA solutions as per NOC business requirement. Maintained all Customer’s CUSAT score above 80%. Manage Services (Revenue) front:-  Achieving assigned Services revenue targets via timely renewals & on-time… Show more Managed Services (Delivery) front:- Heading Black Box Limited Global NOC Services: Responsible for delivery of 24x7 RIM Services maintaining 9999 uptime. Active participation in Black Box NOC infrastructure design & responsible for selection of right ITSM/EMS/RPA solutions as per NOC business requirement. Maintained all Customer’s CUSAT score above 80%. Manage Services (Revenue) front:-  Achieving assigned Services revenue targets via timely renewals & on-time collection. Promoting New Services offering (for e.g. Black Box Connect, Proactive PM, Various NMS & ITSM software modules) + initiatives in existing & new accounts. Maintained overall Business process Margin above 40%. Manage Services (Net New): -  A Major win with a global SI (TCL) for consultancy & Remote support services multi-million dollar deal.  Multi-year IT & related services FMS deal with KSB pumps. Multi-year Airtel NOC skillset services deal in partnership with Tech M. HCL, Infosys & Wipro NECTAR EMS deals for critical Contact center management.  BJC Health Care (Largest nonprofit healthcare organizations in the United States) managed services deal involving complex ITSM (Service Now) & NMS integrations. Multi-year Summit Digitel Infrastructure Pvt. Ltd. CISCO Meraki RIM services. Before 2016 Service & Technical Account Management front:- Responsible for relationship / technical delivery management of Key (West region) customer’s.Achievements from Mar 2010 – till date: -  Received CEO performance plus award & spot incentive. Received special recognition from Group head for initiating “Pro-active for Client’s peace of mind” mantra in RIM services. Spot Award for successfully executing first Nortel installation of Avaya global connect with excellent feedback from Tech Mahindra. Started GNOC journey in 2010 with 3 team-mates, after year-on-year progress now we have 35 members strong certified team supporting multiple technologies. Show less

Performed successful transition of support operation of Bell Canada’s AVAYA BLUE (voice & data) customers from US team & later managed same with new skillsets in India. Achievements: -a) Recognition Award for best employee & best trainer along with incentives.

Being part of GNTS T3 support managing Nortel Voice products escalation cases for “North America” & “APAC” region. Testing solutions in lab setup with the help of development team. Achievements: -a) Received all quarterly incentives for maximum appreciations from North America’s customers.

Experience in performing Installation, Commissioning & Servicing of various Avaya Blue UC & CC products. Achievements: - a) Appreciations from Syntel, Mastek, Patni computers, India Polaris, Kodak, DuPont, Gold-star and BG India etc. b) Received appreciation letter & spot incentives for VOIP implementation project for “i-flex solutions” UC setup. (For involvement in each phase of project like opportunity generation, solution designs, implementation (UAT) & payment collection.)