Darshan Salvi Email and Phone Number

Payments Operations and Compliance SpecialistAs a key member of the payments team, I manage customer payment disputes, rewards, fees, and statement issues through comprehensive investigations. I ensure timely and accurate resolutions in compliance with U.S. banking regulations (Reg Z, Reg O, Reg V, TILA, ECOA) and guidelines from the Consumer Financial Protection Bureau (CFPB). I collaborate closely with fraud, legal, and risk teams to identify and mitigate risks while improving payment flows and operational efficiency. Additionally, I develop reports tracking key metrics, analyze trends, and contribute to the automation of payment processes, driving continuous improvement and a smooth client experience.