Darya Wolfe Email & Phone Number

San Juan Capistrano, Ca

A newly created position, I have accepted the role of Web Content Manager. Working very closely with Vendor Relations and Carecraft’s IT Team, I am overseeing the content of our next generation online ordering system, including product categories, photos, pricing, Vendor and product line details, and manuals. I am also working with our IT Team developing and eventually implementing our Vendor Portal. Many exciting things are in our future.

Customer Service Manager overseeing the Customer Service Team and implementing the launching of Carecraft’s newly developed online ordering system (CBMS). Our team took Carecraft Paperless and to 97% of the Membership using our online ordering system. Executing all Vendor Early Buy programs, annual pricing, Return Authorizations, Discrepancies and personally reviewing all online orders for both stock and custom goods.

same roles, this was simply an accusation and name change.

Supervisor of technical services call center with 20 to 25 representatives, offering technical and warranty assistance from consumers and pool professionals. Leader of weekly Quality Assurance weekly meeting with Manufacturing, Engineering and Materials. Disbursement of meeting notes to internal staff and external sales force.Administrator of Company's Patent and Trademarks. Responsible for filing, maintaining and up keep with internal team and outside law firm.Information Analysist for executives providing reports surrounding product failures, enhancements, reworks, and budget overview.Super User of Oracle Applications. Key roles include development of CRM (Customer Records Management) for record keeping of consumer purchases of serialized goods and warranty files. Produced training manual for the software and personally trained all staff in home office (Vista, CA) Zodiac FL and Zodiac Canada. Assumed role of damage or property claims filed with the company. Negotiated said claims with consumers and Pool Professionals for suitable outcome of all parties involved.Personally responsible for emails sent to Company's "Contact our CEO".