Daryl Timmerman Email & Phone Number

Leiden, South Holland, Netherlands

Leiden, Zuid-Holland, Nederland

Amsterdam, Netherlands

In 2016 SEOshop was acquired by Lightspeed POS. An end of an era, and the start of a new one. I was just promoted to Product Owner. As a Product Owner I've worked on several projects such as migrating to an entirely new back office, ran several design sprints, integrated and deprecated several payment integrations and worked tools to make it easier to.

Amsterdam

As growth remained there was quickly need for a 'frontline' and 'escalations' sub-department for the customer service team. As I enjoyed focussing on the more complex challenges our merchants were facing, me and some of the old team members established the 'Escalation Team'.

Amsterdam Area, Netherlands

As SEOshop grew faster than we could ever dream of, so did my roll. It was time to establish an actual Customer Service Team which so far was done by everybody that had access to a phone. In this period I moved away from design and fully focussed on establishing a Customer Service Team for SEOshop.

Amsterdam Area, Netherlands

When I started working at SEOshop (now Lightspeed) I just finished my study as a interaction designer. SEOshop was a mixture of a support role and a design role, as they just released there 'Template Code Editor' there were a lot of theme partners and customers that needed help in writing HTML, CSS and Twig which I supported.At the same time, we designed.