Daryl Wright Email & Phone Number

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

Philadelphia, Pennsylvania

Service calls and correspondence from members and/or providers; identify and/or respond to inquiries,dissatisfaction, complaints and grievances. Document all calls in inquiry tracking system. Apply establishedprotocols to ensure resolution is provided and presented in a clear and accurate manner. Facilitate problemresolution and acts as a customer advocate.● Establish, retains, and deepens relationship with new and existing member and providers through inbound andoutbound calls.● Accurately and concisely document customer responses in the health care system and triage members, based onresponses, to the appropriate area.● Make follow up calls, and conducts additional research as needed.● Research member/provider and/or enrollment issues utilizing department procedures, reference materials andinternal and external systems. Accurately update member/provider information in all appropriate systems.● Identify member/provider issues and refer to appropriate departments. Follow up on outstanding inquiries andworks with department staff to identify and resolve areas of non-compliance. Distinguish between routine andsignificant issues and notifies management of any issue which could negatively impact service.

Philadelphia, Pennsylvania

Cherry Hill

Maintain entrance to residents of The Grand, Cherry Hill as well as give them a sense of security. While offering amenities and services from the local area.

Greater Philadelphia Area

Assist in the coordination of events to ensure events are well-planned, organized and effectively implemented, paying special attention to quality control and on-site management.Assist in the development and implementation of various strategic initiatives and programs including meetings, troubleshooting, problem solving, strategic planning and some promotion and public relations.Drive positive member experience through event production by assisting 90degreez event attendees and staff to execute and exceed event expectations.

Bally'S Casino & Hotel Atlantic City, Nj

Supervised daily operations of customer service team.Provided training, coaching and direction to customer service personnel to provide highest level of customer service, achieve high levels of productivity and create a professional work environment.Conducted staff performance reviews.Conducted and monitored daily shift meetings with staff to communicate marketing promotions, trends, company news updates and policy/procedure changes.Tracked, measured and evaluated customer service satisfaction surveys, informal feedback and repeat business percentage.

Bally'S Casino & Hotel

Investigated and resolved complex customer issues or concerns by locating resources for problem resolution and designing best-option solutions in accordance with company and departmental policies and procedures.Oversaw monthly customer complimentary reporting and record keeping.Worked with other departments regarding promotions, events and service changes.Approved and issued complimentary services, including rooms, restaurants, transportation, special events, shows and VIP services.

Bally'S Casino & Hotel