Ritwik Das Email & Phone Number

• Configure and administer edge protection technologies• Perform troubleshooting issues related to edge protection technologies• Serve as a subject matter expert in supporting F5 load balancers with Big-IP LTM & ASM• Install, configure, and maintain network hardware, software, devices and appliances in support of Organization Security infrastructure• Assist in the coordination and completion of information security operations documentation• Conduct risk and impact analysis for business issues and propose recommendations to reduce risk• Provide security expertise for secure application deployment• Keeping an eye out on the threat landscape and proactively update the security platforms as per the changing threat landscape• Secure and monitor cloud environments• Provide advice and technical expertise in developing and defining the Company’s information security program• Prepare network or infrastructure Visio topology diagrams, write Standard Operating Procedures, maintenance plans and provide status reports as required, participate in data calls and other operational and maintenance tasks• Propose corrective measures to ensure compliance with stated IT security standards• Assess the quality of the controls in place and the related risks• Participate in cyber security incident resolution and analysis as related to edge technologies

Halifax, Nova Scotia, Canada

• Performed all aspects of technical deployment projects, including implementation plan, methods of procedures, additional technical resource identification, and execution of work.• Configured all of the customer orders within the scope of the role, based on the accepted processes and established timeframes (OLAs).• Worked with Network Planning to manage growth and capacity plans by monitoring network performance and communicating specific capacity needs.• Was responsible for leading in the implementation of network designs that consistently delivered performance, reliability and scalability within the established Service Level Agreements (SLAs).• Participated in on-call rotation for escalation support of technical issues, supporting the 24x7 production network environment.• Represented Network Engineering on cross-functional product/project teams, in the development, launch and administration of data services.• Worked as technical resource on specific engineering projects, as deemed necessary by the business.

Dhaka

• Configured and troubleshot Cisco based Wireless network, security and monitoring devices (WLC, WIPS and Prime Infrastructure)• Deployed different types of security devices e.g. Cisco/ Palo Alto next generation Firewall (NGFW) & IPS, Cisco Identity Services Engine (ISE), Cisco Web Security Appliance (WSA), Cisco Email Security Appliance (ESA), F5 Big-IP Load balancers and AWAF, Sophos Firewalls• Mentored the junior Technical Support team members to plan, execute projects and ensure support of the customers.• Troubleshot and maintained customer Data Communication Network. • Provided end customer support, conducted meeting and site assessment, provided project technical consultancies, performed POC (Proof of Concept) as per client requirements, prepared Network Design Documents, HLD and LLD.• Planned, Tested and Implemented Critical System and Network solutions consisting sophisticated services, advanced devices and high volume of end nodes and features.

Dhaka, Bangladesh

• Implemented multiple critical projects successfully which were business critical System and Network solutions consisting sophisticated services, advanced devices and high volume of end nodes and features where the activities included site survey, install, configure, operate, and troubleshoot small to medium-size route and switched networks.• Implemented and troubleshoot multiple Cisco based WLANs using Cisco WLC 2500, 4400, 5500, etc. series.• Implemented and troubleshoot with load balancer appliances like Cisco ACE and F5 Big IP 2000.• Troubleshoot and maintained Telco Data Communication Network consisting various Routers (7600,7200,2900 etc), Catalyst Switches (6500,4500,3500,3700,2960 series), Nexus Switches (7000,5000,3000,9000,2000 series), FWSM/ASA (5540,5555-X etc),Cisco WLC (4400, 5500 series)• Provided onsite and Remote Technical Support Over Phone and VPN.• Worked on NMS and traffic anylzer tools like Cisco WCS,CIsco Prime, ManageEngine, Wireshark etc.

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering

Master Of Business Administration (Mba), Marketing