Saibal Das Email & Phone Number

India

I lead operational readiness efforts for frontline servicing groups, leveraging strong relationships with stakeholders, who I influence to position premium products, benefits, and services in a way that aligns with our Customer First principles for internal and external customer. Provide strong subject matter expertise on products, policies, procedures, and servicing capabilities.Proactively identify gaps in Card Member & CCP servicing experiences [on projects – whether in Concept, Analyze, Design, Test or Launch phases]Develop effective communications and consults on learning solutions that are tailored to Servicing.Craft Online Resources Tool update (Policies, Procedures, Products, etc.)Support lines of business in their ability to drive performance and focus on operations management.Ensure that Legal and Regulatory controls are central to everything we do when implementing and executing initiatives. Regularly provide project updates to key stakeholders.Build & maintain basic reporting tools, leveraging data & analytics in Microsoft Excel, PowerPoint & SharePointReinforce the Organization brand in alignment with our global objectives with all business partners.

Gurgaon, Haryana, India

Supporting multiple line of business for frontline phone and chat support in my ability to drive effective learning , performance management among new hire nesting and tenured colleague upskilling efforts.Proactively identify knowledge gaps in process and curate knowledge bytes, training curriculum revision.Ensure being up-to-date with Policies, Procedure, Product and Compliance.Building and maintaining basic reporting, leveraging data analysis to update stakeholders on training efforts.Develop effective communications on Customer First learning solutions that are tailored to each process.Reinforced personal brand in alignment with global objectives in Learning Modernization, Delivery Standards, Design Podcast.Expertise in US, UK and India market for frontline support on phone and chat.

Gurgaon, Haryana, India

Subject Matter expertise in servicing , relevant platforms , understanding of all card products, reward structuresCoaching and mentoring new hires colleagues demonstrating ability to influence without direct authority as reporting leader.Excellent Verbal and Written communication skills with expertise in both phone and chat servicing. Strong associations with multiple support functions and effective collaboration.Agile team member with ability to adapt, learn new skills and grow within the role

Kolkata Area, India

B2B Customer service for top US health Insurance benefitsQuality and Communication Audits for the process.

Master Of Science (M.Sc.), Bioinformatics

Bachelor Of Science (B.Sc.), Microbiology, Honors