As a seasoned professional with expertise in Project Management, Curriculum Development, Teaching & Training, and Leadership Coaching, I bring over a decade of experience in education and business account management. I excel at developing and implementing new programs, utilizing learning management software, and delivering engaging and dynamic lessons.In my current role as an Instructor at Bossier Parish Community College, I have served as a subject matter expert on multiple program design teams, partnered with faculty to develop and implement new program offerings, and mentoring the department’s new employees. I have developed curriculums, lesson plans, and lesson delivery for seven unique classes, and doubling the previous year’s retention rate. I have also attained an exemplary student satisfaction rating by emphasizing student engagement and dynamic planning.Prior to my current role, I spent six years as an Account Manager at Verizon Wireless, managing and consulting business and consumer accounts. I exceeded year-over-year revenue targets consistently for six years, improved client engagement by cultivating an environment of personalized product training, and overhauled client acquisition by developing new strategies to reach underutilized demographics.With a B.A. in Forensic Science from Louisiana State University Shreveport, as well as several certificates in Project Management, Educational Technology, and Sales, I have a diverse skill set that includes Spreadsheet & Database Administration, Data Analysis, Learning Assessment, and Testing Administration.My passion for education and business account management is fueled by my ability to create and implement innovative strategies, cultivate strong relationships with clients and colleagues, and continuously improve processes and procedures.